The staff was cold and unfriendly. I had to ask lots of questions to find out pool hours, check out time, where to park, how to get to our room... I'm not sure they even asked if we had a nice stay, only when we planned to leave. The view from the back of the hotel is very nice. The poolhouse with the jacuzzi, heated pool, and fireplace is romantic (when you are the only people in the pool). They have granite countertops and tiled floors and nice showers with tiny luxury bath products. They will charge you $3 if you decide to drink the water in the fridge. The beds aren't any more comfortable than the less expensive hotels and the breakfast is the same everywhere in Branson. I find the stuffed teddy bears in the lobby creepy!