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“Housekeeping staff” 5 of 5 stars
Review of Holiday Inn Express Branson - Green Mountain Drive

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Holiday Inn Express Branson - Green Mountain Drive
2.5 of 5 Hotel   |   2801 Green Mountain Drive, Branson, MO 65616   |  
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Ranked #24 of 151 Hotels in Branson
Certificate of Excellence 2014
Kansas City, Missouri
1 review
“Housekeeping staff”
5 of 5 stars Reviewed October 14, 2013

This is a great place to stay. It is a busy hotel and the housekeeping staff work very hard to keep up with the cleaning and getting ready for the next guests. We needed help with our key and someone in the housekeeping crew stopped her work to come and help us. Very helpful!

Room Tip: Call ahead if you are arriving early before check in time to make sure your room is ready.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 18, 2013
We appreciate you letting us know about our staff being so responsive to your needs !!!

Even though we are busy, we hope that you were able to enjoy some of our amenities like our indoor pool, gameroom, fitness center, and our inhouse Branson show ticket service. Not to mention...our incredible FREE, hot breakfast.

Thank you again for posting...we hope that you continue to have safe and satisfied travels.
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363 reviews from our community

Traveler rating
    234
    74
    29
    17
    9
See reviews for
148
128
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Portuguese first
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English first
Arkansas
Top Contributor
112 reviews 112 reviews
24 hotel reviews
Reviews in 46 cities Reviews in 46 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 13, 2013

We have stayed here before, as before, everything went very well, we got upgraded , service was great, the breakfast area was always being replenished, and the food was great. Staff was very nice and the room was clean. Thanks for another great stay here

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 18, 2013
GREAT review !!! Thank you for taking the time to post. I am happy to see that you were able to enjoy one of the BEST perks of being a loyalty program member with IHG...aren't those free upgrades wonderful to take advantage of...so happy you could enjoy !!!

Thanks and have a great Fall season...wherever you may roam or call home.
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Solon, Ohio
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 13, 2013

My wife and I spent two nights here October 8th & 9th, 2013. From the outside it was a fine looking hotel. The lobby was beautiful as well. Check in was great. I could only get one room key as they said the hotel was sold out and didn't have enough. My first disappointment was when I opened the door to my room. Extremely tiny room. Only one luggage rack and no place to put the other 3 suitcases so I used the ironing board for one of the other 3 suitcases. Extremely tiny bathroom with no place to lay out your toiletries. No Kleenex in the room. Bathroom sink did not drain well. The plug on the lamp did not work for my laptop. I reported both the plug and sink but nothing was done.

Morning breakfast? it may have been good but you could not get in on either days as the room was too crowded. Fitness equipment and swimming pool were fine. Second day as we returned to room, I noticed still no Kleenex so I ran the maid down in the hall and she gave me a box. Housekeeping left a little to be desired. (so did my tip)

It was disappointing for a Holiday Inn Express. It was actually the first one I was ever disappointed in, but if I don't take it, then there are a thousand other's that will in a tourist town like Branson..

Room Tip: Ask for a larger room.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 18, 2013
So sorry to read your review and to see that we were unsuccessful in meeting the quality of service that you normally receive when staying at any of our IHG branded hotels. I do appreciate the time it took to post the review and I can assure you that your thoughts and comments are very important to us.

We will use them to improve our staff and services in an effort to take better care of our guests that continue to stay with us in the future. We will review all our shortcomings with each department and make the appropriate corrections.

Thank again for posting and please accept my most sincere apology for the inconveniences you experienced while staying with us.
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Kamiah, ID
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2013

We stayed here 3 nights and the hotel was always very clean, even the baseboards and places you don't always think about. The room was quiet and with very comfortable beds. The breakfasts featured different entrees each day with a variety of other choices (all good). The location was great, on a quiet road, but close to the strip where there is shopping and shows and restaurants. The staff we met were all very friendly and helpful. We plan to stay here again on the next trip to Branson.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 18, 2013
AWESOME review...thanks for sharing your wonderful experience at our hotel.

I am so glad to see that our staff was both friendly and efficient during your stay. Our breakfast is a wonderful amenity and your comments validate our staff and their hard work in delivering what you expect on a dialy basis.

I hope you were also able to take advantage of our inhouse Branson Show ticket service...such a convenient way to take care of all your Branson needs in our "one-stop shop" environment. Glad to see you had such a great time in Branson.
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Allen, OKlahoma
2 reviews
5 of 5 stars Reviewed September 19, 2013

We took a short trip to Eureka Springs and Branson. Of the 3 hotels we stayed in, this one was just perfect. Very comfortable beds, roomy, very clean and a great price. The jacuzzi was a nice way to relax after a busy day. It was close in just off the strip. Very easy to get to. The staff was very friendly and helpful. We had tasty omelets for breakfast & the cinnamon rolls were quite a treat. On our next stay, we will definitely choose this hotel again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 3, 2013
We are so happy you chose to stay with us !!! Looks like you were able to enjoy some of our amenities like our free, hot breakfast and jacuzzi. I hope you were able to utilize our indoor fitness center, indoor pool, and show ticket service that is located right here in our lobby.

Thanks for taking the time to post a review and let everyone know how great our staff is here and we look forward to seeing you again in the future.
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Rockwall, TX
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 9, 2013

We took a two week trip to Milwaukee, WI and stayed in lots of hotels but this by far was one of the nicest. Everything from the front desk, pool area and the rooms were spotless. Very nice area. Walking distance to EVERYTHING from restaurants, shows, and Wal Mart. Everyone was so friendly and nice. A Must stay if you are in the area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 3, 2013
Thank you for such a positive review on your experience with us !!!

Our team members here do work hard to give you the best quality of service they can and your comments validate all their hard work and efforts. Our location is a great one and we recieve lots of comments about how close we are to everything...but yet still quietly just off "the strip" here in Branson.

Glad to see you had such a WONDERFUL stay...please come see us again !!
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Waukee, Iowa
Top Contributor
73 reviews 73 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 7, 2013

Another great Holiday Inn Express. Extremely good value at this location. Very friendly staff, great amenities, and clean, comfortable nice rooms. Convenient, quiet location. Good breakfast in the morning. Only one very minor issue was the poor quality high speed internet. Front desk said they would reset but it didn't get any better. Thought maybe it was the floor we were on but went to the lobby and was no better.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSmith2581, General Manager at Holiday Inn Express Branson - Green Mountain Drive, responded to this review, October 3, 2013
Our mission statement is "Friendly, Fantastic Service...Always"...

Your comments tell us that our team members are doing their very best to take good care of you and your needs while visiting us here in Branson...THANK YOU for posting such a great review.

We have done some work recently on our internet system and should cure the problems you encountered during your stay. THANK YOU again for taking the time to post your review...it really means so much to us here at the hotel.
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Additional Information about Holiday Inn Express Branson - Green Mountain Drive

Address: 2801 Green Mountain Drive, Branson, MO 65616
Phone Number:
Location: United States > Missouri > Branson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Branson
#12 Family Hotel in Branson
#16 Romantic Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Branson - Green Mountain Drive 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
This Holiday Inn Express(R) Green Moutain Drive in Branson offers a more modern decor and is conveniently located in Thousand Hills - just a block off the famous Highway 76, Country Music Boulevard. The hotel is near the Thousand Hills Golf Course, Grand Village shopping center, and Andy Williams Moon River Theater. Relax in the heated indoor pool or hot tub. Spend time with family and friends in the game room. Work out in our exercise room. Need help with show and attraction tickets? Let our in-house ticket service help make your vacation stress free and fun. Choose from a variety of room types such as queen, king and presidential suites. Guest room amenities include refrigerator, microwave, flat screen tv, electronic locks, iron/ironing boards, coffee maker, hair dryer, alarm clock radio, flat screen tv with numerous cable channels, free local calls, free wireless Internet, and two sink vanities in most rooms. The free Express Start(R) Hot Breakfast Bar includes such foods as fresh pancakes, biscuits and sausage gravy, scrambled eggs, and cinnamon rolls. Additionally, fresh fruits, yogurts, breads and pastries, juices, milk, coffee and teas. The Holiday Inn Express team is ready to serve you during your visit to Ozark Mountain Country in Branson, Missouri. ... more   less 
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Also Known As:
Holiday Inn Express Branson - Green Mountain Drive Hotel Branson
Holiday Inn Branson
Branson Holiday Inn Express

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