Crowne Resort (Surrey group)– Branson, MO
We stayed here through an II timeshare exchange. We own an efficiency in Cabo San Lucas and were able to exchange for a 3 b/r unit. I think this was off-season, as we heard several schools were starting this week. One piece of advice unrelated to the resort – stay off of the main street, route 76, as much as possible. It becomes almost gridlocked at times. If you’ve ever been to Las Vegas, it’s worse than trying to drive on the strip at night. Also like Vegas, use alternate routes to get around as much as possible (yellow, blue, red). There are no local maps drawn to scale.
I was skeptical of the resort based on other reviews. Of the three Surrey resorts, this one had the best ratio of good/bad reviews, so I exchanged for the Crowne for a mini family reunion. The units were very spacious. They are shown as sleeping 12 privately by II. Six in the 3 b/rs; another six on pull-out sofas. They were well equipped with full kitchens in each and washer/dryers in each, including paper towels and detergents. The condition of the units let something to be desired, but they were acceptable by my standards. If you expect a luxury, top-of-the-line resort, look elsewhere. These are due for a face-lift, but ours was acceptably clean. They offer “hotel” services, such as frequent linens and cleaning at additional cost.
Everything in the rooms worked except one of the stoves (since we had 3, we didn’t really care). We noted a poor showerhead in our bath, but one of the others had a great showerhead. Most of the furniture was toward the low end of quality. Our decks had cheap plastic furniture. Furniture at the indoor pool was worn, but not defective. The pool and hot tub appeared a bit cloudy – I believe they could do a better job with filters/chemicals, but you could tell they used chemicals by the burning sensation of our eyes. Outdoor gas grills did not work, but they repaired them promptly when I contacted maintenance. The grills have seen better days, too.
There is one check-in location for all 3 resorts. There is one timeshare presentation location for all three resorts. The employees were polite and helpful. We were told we could use the outdoor pool at one of the sister resorts. I don’t know if that applies to all facilities at the sister resorts.
As for the timeshare "hook", we were told we could get out in under 90 minutes when we signed up for it. We only agreed to this for the incentives. When we showed up, we were challenged about the time limit. Upon being firm and filling out a complaint form and talking to a manager, we were permitted to leave without having to attend the presentation or any consequences. The agent was firm initially and gave us the "taking food from her family" line, but they were not rude.
All-in-all, this is a mediocre resort. I don’t mean to scare anyone away. I point out shortcomings as I saw them, but I don’t consider any of them overwhelming. We were here to be with family, so the fine details didn’t really bother us. We made a lot of our own meals and spent a lot of time talking with each other. There are plenty of restaurants and shows in the area for those who desire to be on the go. Individually, the show costs aren’t bad, but they add up over a week. I’m not sure there are too many “fine” dining establishments.
My highlight was going on a new zip line - it opened in June. www.goziplineusa.com. It is operated by the family that designed and built it. They design and build them worldwide for others, too. We had a great time. Over 4 miles of lines! And the ride to/from the zip line is even more exciting than the zip line in my opinion!!!
Keep in mind Branson has a down-home, family-friendly, hillbilly type of theme for the most part, which I enjoyed. It's not a sophisticated, high-brow, rowdy type of town.
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- Also Known As:
- Grand Crowne Hotel Branson