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“Nothing Special” 3 of 5 stars
Review of The Stone Castle Hotel & Conference Center

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The Stone Castle Hotel & Conference Center
2.5 of 5 Hotel   |   3050 Green Mountain Drive, Branson, MO 65616   |  
Hotel amenities
Ranked #104 of 158 hotels in Branson
Chicago
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
“Nothing Special”
3 of 5 stars Reviewed May 10, 2013

Average large motel built to accommodate as many guests as possible. Standard rooms just large enough for 2 queens, tiny bathroom and minimal storage. So tight, you don't want to spend time in your room. Breakfast was more than ample and tasty. Check in staff was cool and efficient. All the carpet in the motel could use a good carpet steam cleaning. Not worn, just 'used and dirty'. Definitely.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, May 16, 2013
Thanks for the good comments for our breakfast and cool front desk, much appreciated. The bathroom contains the toilet and shower/bathtub- small but adequate in our standard rooms. Suites have larger bathrooms. The vanity/sink is located outside the bathroom, so the first person can get ready for the day while the second person showers, no huddling together is required. And you’re correct, some of hallway carpet does need to be cleaned, we do systematically clean the carpet from building to building throughout the season and different sections are cleaned daily. Thanks again and we look forward to your return soon.

Sincerely,

Jay Wilson
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
DeRidder, Louisiana, United States
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 2, 2013

We stayed here on a package deal. The room was okay. Bathroom area is small. Hotel pool is nice, The first day we were there something was on the pillow and blanket, we asked housekeeping to come and bring new ones. Took them over two hours to bring us new sheets. I do have to say that while we were there both of my children ended up being sick and housekeeping did a great job of cleaning and disinfecting the room for us. Breakfast was okay, but you didn't have small group tables, it felt like you were at camp or a potluck dinner with long rows of tables just set up around the room. The room itself was kinda cramped for a family of four and two night in a row we heard teenagers on the floor above us having a party it sounded like. It's okay for the money, but honestly so are alot of other hotels in Branson. The keys were the old plastic kind that had holes like a pattern in them and we had a problems with our door the hotel time. Maintenance even happened to be walking by and saw us having trouble and said they would take care of it, but never came back while we were there. The rooms are dark unless you open the curtains but then we were eye level with a street and wasnt comfortable with that. So I guess it would do in a pinch but there's so many choices in Branson it'll be a while before this one comes back up on my list.

Room Tip: I would request a room in the 2nd building and maybe top floor if you don't want people above yo...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, May 3, 2013
I apologize for the delay in getting sheets to you and not having the room prepared correctly upon your arrival as we always want our service to be prompt, that service was not at all acceptable. To your lock comment- all guest door locks have been replaced with a new state of art electronic lock system, so we don’t anticipate any lock issues in the near future, but the old plastic keys with hole are gone. Thank you for your comments and we hope you’ll give us another opportunity as the property continues to improve.

Sincerely,

Jay Wilson
General Manager
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Guthrie, Oklahoma
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2013

We had handicapped room by front door. Small room, blanket on bed was very rough.People smoked outside our window smell came in our room, called front desk and they refused to do anything. Breakfast was good. Shower didn't drain out correctly all over the floor in bathroom. Pool and hot tub was great.Guy that checked us in was the best.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, May 3, 2013
I’m glad you enjoyed breakfast, the pool and hot tub and I’ll certainly check the blanket in your room. I apologize guest were smoking near your room and disturbed you, guests are allowed to smoke outside, but I’ll speak with the staff about being more concerned with those issue and speaking to other guests on your behalf. Thank you again and do hope you’ll return to the Stone Castle Hotel as strive to improve every day.

Sincerely,

Jay Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, Massachusetts
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 25, 2013

Hotel was adequate for a discounted price we paid. We stayed in Room #3124. Blanket was stained, returned it to front desk & it was replaced with a foam blanket, I never put it on the bed.
Very worn carpet at threshold of room entrance, actually a hole. Bathroom /toilet area was cramped. Disappointing breakfast... Only fruit available was canned, heavy syrup peaches. I asked if anything different would be available, assuring me bananas would be, but that never happened.
I purchased my own fruit. Shampoo/Conditioner combined? Really?
Admittedly, staff was friendly. People smoking congregate at entrances,making entering the building yucky & smelly. Door at entrance at end of building three was broken, nobody at the front desk seemed concerned when I brought it to their attention.

Room Tip: Ask for bigger bathroom
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, May 3, 2013
Thank you for your comments and I apologize for the issues you experienced as I will speak to our head house keeper about you blanket issue. I’m sorry you were disappointed with breakfast, yes we have one fruit, but we do offer other items such as eggs, sausage, biscuits, gravy, cereal, toast, yogurt, milk, coffee, juice. All our guest rooms are non-smoking and guest are required to go outside to smoke; we could look at requiring smokers to congregate in a designated area only. I apologize the front desk did not show more concern about the door you reported-what they knew but did not convey to you was that a new electronic door key system was being installed on every guest door lock and every door entrance on entire property. The bathroom in the standard room is small but has all the necessary stuff (toilet & tub/shower), the vanity (sink & mirror) is outside the bath room so one person can get ready while the second person showers. Larger bathrooms are available in some suites. Thank you again and we do hope you’ll give us another chance in the future as strive to improve.

Sincerely,

Jay Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Missouri, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2013

My husband and I spent our 1 year here, we LOVED it! We stayed in the honeymoon suite, which was amazing! Beautiful room. I loved the private balcony, and the whirlpool tub was a MUST!!!! Breakfast was best I've seen! Buffet style! Staff was very friendly and hotel is close to everything in Branson! Well Done!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, April 24, 2013
Happy Anniversary! And thank you for your wonderful review- we so appreciate your comments and the opportunity to host you and your husband. We look forward to your return.

Sincerely,

Jay Wilson
General Manager
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Kintnersville, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

This hotel is not a full service hotel, but a great value for those traveling on a budget. It's close enough to the show venues that you don't have to spend half a day in traffic getting from one place to another. Staff is attentive and helpful. Rooms are clean and well maintained. Bedding is comfortable. Parking plentiful.

Room Tip: Get one of the themed rooms!
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, April 25, 2013
Thank you for noticing our clean and well maintained rooms & the bedding. We appreciate your comments and look forward to your return, safe travels.

Sincerely,

Jay Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenandoah, Iowa
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2013

I stayed at this hotel while I was with the Moostash Joe Tour and from other reviews that I had read, was surprised at what a wonderful stay this was. The beds were extremely comfortable, linens were very soft. Liked having the shampoo/shower gel in a pump on the wall in the shower. You can tell that this hotel has been around a while with the cracked tiles and fixed water damage in the bathroom but it is currently well taken care of and very pleased. I would stay there again! The breakfast was very good and the morning staff was wonderful! Didn't get a chance to try out the pool.

Room Tip: Breakfast is served in the middle building on the 2nd floor so if you want to be close to the food...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, April 22, 2013
Thank you for your kind compliments- and for coming to Branson. I’m pleased you had a wonderful stay; we love Moostash Joe Tours and appreciate you staying with us. You noticed many of our improvements we’re making every week. Thank you. We look forward to your return.

Jay Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stone Castle Hotel & Conference Center

Address: 3050 Green Mountain Drive, Branson, MO 65616
Location: United States > Missouri > Branson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Branson
#10 Romantic Hotel in Branson
#33 Family Hotel in Branson
#104 Top resorts Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Stone Castle Hotel & Conference Center 2.5*
Official Description (provided by the hotel):
The Stone Castle Hotel & Conference Center is a unique indoor corridor hotel with 300 guest rooms including 37 Jacuzzi Suites. Amenities include:• Old world renaissance theme• Two indoor heated pools• Two indoor hot tubs• Arcade • 10,000 Sq. feet of meeting space• Pillow-top comfort beds• Complimentary WiFi• Complimentary Full hot breakfast buffet included• Great location on Green Mountain Drive- Walking distance to Mini Golf, Wineries, Water Parks and entertainment.• 100% Non-smokingA great place for an affordable get away. We look forward to having you as our guest. ... more   less 
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Also Known As:
The Stone Castle Hotel Branson
The Stone Castle Hotel And Conference Center
Settle Hotel Branson
Settle Inn Branson Mo

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