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The Stone Castle Hotel & Conference Center: Traveler Reviews

2.5 of 5
3050 Green Mountain Drive, Branson, MO 65616
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Ranked #71 of 162 hotels in Branson
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448 reviews from our community

Traveler rating
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    60
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    54
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Families
164
 
Couples
155
 
Solo
4
 
Business
26
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Unique experience”
3 of 5 stars Reviewed December 19, 2012

This hotel is lacking in both cleanliness and security. They do not require a key to enter the building and have multiple buildings with multiple entries. The carpets are in pretty bad shape in general. When I went to plug in my cell charger I found some empty water bottles/trash behind the night stand. The next day after our room was "cleaned" it was still there. I have also experienced some issues with the housekeepers knocking and not waiting for a response. Just using their key and coming in. Once we were sleeping and the other were just about to go out. I said "who is it?" and started to open the door and the housekeeper opened it in my face. The decor (old stone castle, old armor/horses, etc.) make it an interesting environment on the "plus" side.The themed rooms are a unique experience. The rooms are good sized, the bed comfortable. Fridge/Microwave are in themed suites and available on request to all others. Nice tubs and showers, bathrooms are clean.

Room Tip: There is a map of the property available on the website. If you choose to stay here get one of the...
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review
April 24, 2013
Thank you for your candid review- I do have an update: new electronic entrance door locks for the building entrances and guest rooms are being installed this week, building access is restricted overnight. Branson is a very low-key kind of city, but peace of mind is important to all guests. I apologize the cleanliness was not up to standards- yours or ours and I have spoken to our head housekeeper about our housekeeping staff being a little too eager to clean your room. Thank you again for your taking the time to place your review and we look forward for the opportunity to host you again in the future.

Sincerely,

Jay Wilson
General Manager
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Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Do not remove your shoes!”
2 of 5 stars Reviewed December 8, 2012

Maybe I am spoiled, but I am regular guest at Marriott properties. My spouse booked a family weekend for us here through a vaction club presentation, and we could not be more disappointed. First, the carpet is filthy throughout. From the moment you enter the building the traffic areas are nearly black, our room was only slightly better. My daughter removed her shoes once in the room and after about an hour her pink socks had charcoal colored bottoms. The bathroom is so small you cannot close the door while inside without wedging yourself between the tub and toilet or the toilet and wall. The vanity was covered in various forms of body hair upon our arrival. The pool was nice though very cool, I normally have to force my children out of the pool, but in this case they actually came to me and asked to leave because they were cold. The room furnishings were dated and a bit abused, though nothing horrible. On a positive note the mattresses appear to be relatively new along with the bedding, both of which were very clean and tasteful.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review
December 13, 2012
Comments are always welcome and we thank you for yours- I apologize we disappointed you and you are correct we are not a Marriott property, but we do have some similarities. I apologize your room carpet was not a clean as it could have been and anything found on the vanity I would ask you to call the front desk as you would a Marriott, we would gladly correct the problem or move you to a room of your choice. We pride ourselves on clean rooms, as that is our standard and strive for the opportunity to make every guest stay very pleasant; I apologize your room was not in order upon arrival. Thank you for noticing our new pillow top mattresses and bedding and mentioning clean (we always appreciate that). If you would like to discuss your stay in further detail or any hotel staff not being as attentive as expected, I would welcome your call or email.

Warm regards,

Jay Wilson
General Manager
471-231-4669 direct
jay@BransonStoneCastle.com
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Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Very nice place to stay”
4 of 5 stars Reviewed December 4, 2012

I only stayed here one night but it was very nice. The room was very clean,the staff was very friendly, and it is conveniently located. The only thing that i saw that could be improved was the breakfast. The waffles were either stuck together or would fall apart when you tried to pick one up and the toaster didn't seem to work right.
I will definately consider staying here again.
I almost forgot, on the booking page you don't ever get your estimated total just the rate and the tax percent. That would be ok if you're a math fan or are where you can pull out a calculator,but I always prefer for the business to put it on the website.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review
December 13, 2012
Thank you for your kind comments and compliments, what you received is the standard we expect as well- clean and friendly. I apologize your waffles stuck together; you must not be an eggs, biscuits and gravy fan :) (my favorite items served) but I definitely will look at the breakfast toaster and our website to attempt to simplify anything I can. Thank you again and please visit us again soon.

Warm regards,

Jay Wilson
General Manager
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Reviewer
3 reviews 3 reviews
“Hotel was great, loved it!”
5 of 5 stars Reviewed December 2, 2012 via mobile

Everything was nice. I would definitely go back. People and staff were friendly. The room was clean. Overall the best part of the hotel is they were clean and spacious rooms, good and friendly staff. The themed rooms are great, big, kings beds, super cute rooms.. :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review
December 6, 2012
I have to agree- our staff is very helpful & friendly and housekeeping works diligently everyday to provide clean rooms. I appreciate your input and will give them this message. Thank you for your business and come visit us again soon.

Sincerely,

Jay Wilson
General Manager
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1 review
“Branson at Thanksgiving”
3 of 5 stars Reviewed November 26, 2012

staff was great, breakfast bar was good... first room was small and the room above jacuzzi flooded our room at 3 am... second room was much bigger more cozy. both restrooms were tiny....other than that it was clean and smelled good (the vacation club presentation... not so great!)

Room Tip: third floor end rooms
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review
November 27, 2012
Thank you for your kind compliments, I will certainly pass them on to our staff as it’s always nice to hear you’re doing a good job. I do appreciate your good nature when having to change rooms in the middle of the night- I apologize these things sometime happen in a hotel. You are accurate, we do have some sleeping rooms bigger than others, although “small” is probably a better description than “tiny” for the bathroom. “Tiny” makes me think you have to duck to get inside, you can definitely standup in the shower/tub and sit down in the appropriate places. Thank you again and come again soon, please call me directly and it would be my pleasure to upgrade you into a suite with a “big” bathroom.

Sincerely,

Jay Wilson
General Manager
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Additional Information about The Stone Castle Hotel & Conference Center

Also Known As:
The Stone Castle Hotel
The Stone Castle Hotel And Conference Center
The Stone Castle Hotel Branson
Settle Hotel Branson
Settle Inn Branson Mo
Address: 3050 Green Mountain Drive, Branson, MO 65616
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Branson
#4 Business Hotels in Branson
#32 Family Hotels in Branson
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Stone Castle Hotel & Conference Center is a unique indoor corridor hotel with 300 guest rooms including 37 Jacuzzi Suites. Amenities include:• Old world renaissance theme• Two indoor heated pools• Two indoor hot tubs• Arcade • 10,000 Sq. feet of meeting space• Pillow-top comfort beds• Complimentary WiFi• Complimentary Full hot breakfast buffet included• Great location on Green Mountain Drive- Walking distance to Mini Golf, Wineries, Water Parks and entertainment.• 100% Non-smokingA great place for an affordable get away. We look forward to having you as our guest. ... more   less 
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