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“Very nice place to stay” 4 of 5 stars
Review of The Stone Castle Hotel & Conference Center

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The Stone Castle Hotel & Conference Center
2.5 of 5 Hotel   |   3050 Green Mountain Drive, Branson, MO 65616   |  
Hotel amenities
Ranked #104 of 151 Hotels in Branson
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Very nice place to stay”
4 of 5 stars Reviewed December 4, 2012 via mobile

I only stayed here one night but it was very nice. The room was very clean,the staff was very friendly, and it is conveniently located. The only thing that i saw that could be improved was the breakfast. The waffles were either stuck together or would fall apart when you tried to pick one up and the toaster didn't seem to work right.
I will definately consider staying here again.
I almost forgot, on the booking page you don't ever get your estimated total just the rate and the tax percent. That would be ok if you're a math fan or are where you can pull out a calculator,but I always prefer for the business to put it on the website.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, December 13, 2012
Thank you for your kind comments and compliments, what you received is the standard we expect as well- clean and friendly. I apologize your waffles stuck together; you must not be an eggs, biscuits and gravy fan :) (my favorite items served) but I definitely will look at the breakfast toaster and our website to attempt to simplify anything I can. Thank you again and please visit us again soon.

Warm regards,

Jay Wilson
General Manager
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728 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012 via mobile

Everything was nice. I would definitely go back. People and staff were friendly. The room was clean. Overall the best part of the hotel is they were clean and spacious rooms, good and friendly staff. The themed rooms are great, big, kings beds, super cute rooms.. :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, December 6, 2012
I have to agree- our staff is very helpful & friendly and housekeeping works diligently everyday to provide clean rooms. I appreciate your input and will give them this message. Thank you for your business and come visit us again soon.

Sincerely,

Jay Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed November 26, 2012

staff was great, breakfast bar was good... first room was small and the room above jacuzzi flooded our room at 3 am... second room was much bigger more cozy. both restrooms were tiny....other than that it was clean and smelled good (the vacation club presentation... not so great!)

Room Tip: third floor end rooms
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, November 27, 2012
Thank you for your kind compliments, I will certainly pass them on to our staff as it’s always nice to hear you’re doing a good job. I do appreciate your good nature when having to change rooms in the middle of the night- I apologize these things sometime happen in a hotel. You are accurate, we do have some sleeping rooms bigger than others, although “small” is probably a better description than “tiny” for the bathroom. “Tiny” makes me think you have to duck to get inside, you can definitely standup in the shower/tub and sit down in the appropriate places. Thank you again and come again soon, please call me directly and it would be my pleasure to upgrade you into a suite with a “big” bathroom.

Sincerely,

Jay Wilson
General Manager
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Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 24, 2012

We were not happy with the hotel. The window looked like it had been forced open & a stick was put in it to keep someone else from getting in. The window itself looked like it couold be pushed in without much effort. The outside doors did not require a key to get in. Anyone could get in the building at any time. We had 2 dogs with us and hardly any grass to take them to. The only grass was on a steep incline that you had to walk up a steep driveway to get to. That is very hard on older people! The bathroom extremely small and the toliet was not secure to the floor.
The room and building was badly in need of upgrading. It was dark & dingy. The deadbolt didn't even work on the room. We were there on a presentation for 3 nights, but we left after 2 nights because we did not feel safe!

Room Tip: We would never stay here again.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, General Manager at The Stone Castle Hotel & Conference Center, responded to this review, November 26, 2012
Thank you for candid comments. I apologize you were not happy with the hotel; it appears we failed to meet your expectations in several areas. Your room was not in working order or up to our own standards and all that you mention is a concern, I did find the toilet loose, the window screen bent, and deadbolt sticking- all fixed and repaired today. We have two lamps in the room now; possibly we may be able to add a third lamp in the future. The grassy areas for pets is always a challenge with our inclines, but none the less a concern.

I would invite you to return someday, we’d love the opportunity to change your impression of us, as the front desk staff is available 24/7 to assist you and I’m also available six days a week. If you’d like to discuss the matter in anymore detail you are welcome to call me directly at 417-231-4669. Thank you again for your comments as they are always welcome as we strive to improve.

Sincerely,

Jay Wilson
General Manager
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Iowa
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 20, 2012

We stayed at the Stone Castle on a vacation club presentation. The hotel looks nice from the outside, the rooms are small, need updating terribly, not all that clean. The bathrooms are very small and dirty! Hair on the floor, cobwebs, spiders. Not impressed at all, would not stay here again. The breakfast was pretty good, eggs, sausage, biscuits, cereals etc. It was very busy and hard to find a seat both mornings we went. We sat outside one morning. There was suppose to be two pools and only one was open for use and both were very small for the size of the hotel. It was the warmest hotel pool I have ever experienced and the hot tub was dangerously hot especially for little ones who would jump in on there own not knowing it was that hot. Pillows on the bed were awful, very thin and old. At least the heat worked in the rooms. :)

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, Manager at The Stone Castle Hotel & Conference Center, responded to this review, November 22, 2012
Thank you comments, we certainly welcome guest input for all areas so we may improve, unfortunately it appears we fell short of your expectations in several ways. I apologize your room was not as clean as it should had been, as that is not our standard and is one of our priorities for guest satisfaction, I reviewed our “room inspection” process so we may improve in that area immediately as we always strive to provide the cleanest room possible.

Yes, we do have two pools and on occasion we do close one temporarily for maintenance, but with two pools, one is always open. I did check the temperature of the hot tub you spoke of prior to writing this and it is within the parameters required by the heath dept., but as always thank you for your concern as guest safety is our highest priority and you can never check too often.

Thank you again for your comments and if you could ever consider staying with us again, please call me directly as we’d like the opportunity to change your impression of the Stone Castle Hotel.

Sincerely,

Jay Wilson
General Manager
jay@BransonStoneCastle.com
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Mountain Grove, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2012

Staff was friendly. Easy check in. The breakfast buffet was good and had eggs, sausage, hotcakes, juice, cereal and more. Very large room for seating. The hotel was clean but the rooms are very small. There is no closet, only a rack with 4 hangers. The A/C and heat is very noisy. The pool and jacuzzi were large and well maintained, open until 1 am.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, Manager at The Stone Castle Hotel & Conference Center, responded to this review, November 22, 2012
Thank you for your kind words, I agree we do have have great staff! I also appreciate your suggestions and are always looking to improve. I agree the A/C unit should not be noisy (we can fix that!). We look forward to the opportunity to hosting you again in the near future.

Sincerely,

Jay Wilson
General Manager
jay@bransonstonecastle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhinelander, Wisconsin
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2012

We had to go to Branson for a short visit & stayed @ Stone Castle Hotel. The rooms were very clean & continental breakfast was out of this world.
The rates were very reasonable & close to the shows & many of the area attractions. The pool & hottub were also very nice.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay W, Manager at The Stone Castle Hotel & Conference Center, responded to this review, November 24, 2012
Thank you for commenting on your stay with us- we’re so pleased you enjoyed your visit and our hotel. You touched on the elements that make us popular as our staff works very hard to provide clean rooms as expected and I agree our hot breakfast with eggs, sausage, biscuits & gravy is always a favorite. Please come back and visit us soon.

Jay Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stone Castle Hotel & Conference Center

Address: 3050 Green Mountain Drive, Branson, MO 65616
Location: United States > Missouri > Branson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Branson
#10 Romantic Hotel in Branson
#33 Family Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Stone Castle Hotel & Conference Center 2.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Stone Castle Hotel & Conference Center is a unique indoor corridor hotel with 300 guest rooms including 37 Jacuzzi Suites. Amenities include:• Old world renaissance theme• Two indoor heated pools• Two indoor hot tubs• Arcade • 10,000 Sq. feet of meeting space• Pillow-top comfort beds• Complimentary WiFi• Complimentary Full hot breakfast buffet included• Great location on Green Mountain Drive- Walking distance to Mini Golf, Wineries, Water Parks and entertainment.• 100% Non-smokingA great place for an affordable get away. We look forward to having you as our guest. ... more   less 
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Also Known As:
The Stone Castle Hotel Branson
The Stone Castle Hotel And Conference Center
Settle Hotel Branson
Settle Inn Branson Mo

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