We ( family with 2 young children ) stayed for one night back in August 2010. We were staying for wedding being held in a nearby village. From the very beginning the hotel disappointed and management's dismissive, rude and aggressive attitude made a bad problem worse. For example
1/On checking in, went to our room (required 2 keys as the first key didnt work). The room we had been given was the bridal suite, which clearly wasnt the family room we'd asked for! When going back to reception we were told its the wrong room, you need to move rooms and hope "nothing has been moved or messed up". No apology
2/ Move to another room ( again 2 trips to reception as key cards didnt work). This time the bathroom light doesnt work which makes some tasks hard to carry out in darkness....Back to reception. No apology. We were just told they would try and fix it..
3/ Fast forward to the evening. The hotel was extremely noisy, we had other guests banging on our door till 1.30am. In the morning we were told it was a staff party!
4/ Morning. Hot shower. Too right. There was actually no cold water...just a helpful sticker saying "caution, hot water" Nice touch!
5/ Trying to get 2 very tired kids ready for the wedding, when the receptionist called at 11.40 to say checkout was 40 minutes ago and if we hadn't left in 20 minutes we would be charged another nights stay!
6/ When sharing my complaints with management at checkout, i was told by the Hotel Manager that he had no authority to deal with any complaints (helpful!) and that everything needed to be put in writing to the Operations Director .I have since written 2 letters to the Operations Director of the hotel inviting his feedback but have heard nothing back.
There are many many other hotels in this area of the north-west which weve stayed at and that offer better value for money in every respect. Do yourself a big favour and dont stay at the Greyhound.
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- Also Known As:
- Greyhound Hotel Lancashire