My daughters and I were staying at this establishment for a Nationals pageant produced by Dream Girls USA. During our stay we had a first day housekeeper come into our room and leave a bottle of cleaner on the counter while grabbing other items for freshening up our room during our stay. Our five year old has used similar bottles in the past to spritz our dresses to eliminate static had a horrifying ordeal. It was her best intentions to spray the dress as we would, however the bottle she grabbed was not of our own belongings but of that of the house keepers. It caused the color of the dress to bleed. I called back home and immediately was redirected to treat the dress right away. In doing so, it saved the dress for the most part.
When I had reported to the MOD I was amazed by the response that Mr. Alex Cass had given me. He did not give me excuses or lay blame to us. He owned the responsibility of his staff and was determined to make it right as quickly as possible. Mr. Cass demonstrated excellent managerial skills and handle it so professionally that I forgot about the incident and was able to remarkable enjoy my stay. Mr. Cass made sure that my Five year old had no fault and that her feelings were not hurt, that the fault was there's and there's alone.
I would personally and professionally like to congratulate Mr. Cass for the service that my family and I felt we received that was above and beyond our expectations. The staff at this establishment were so personal, that they took the time to get to know us including memorizing our names. James greeted myself every morning with an enthusiastic smile that would make the worst morning melt and away and he always had my favorite ice coffee ready to go for me promptly upon my arrival. After a day of shopping or swimming in one of the hotels many inviting pools, my daughters and I would dress for supper to be greeted by an amazing serving Mr. Glenn who treated my girls like gold and customers, not children of the payee. He served them with the utmost respect and they LOVED it. He knew their favorites by the second night.
A girls dress says who she is, but I must say that because of the dress I feel honored as a Social Service Public Relations Officer that I was blessed and impressed by a dress and my family and I left this amazing establishment wearing a smile on our face and meet some truly outstanding, exceptional individuals.
James & Mr. Glenn were fabulous!!! I appreciate how they went out of their way to treat my children as individuals. For those who attend, please request for their presence as you will not be disappointed.
As for Mr. Cass a huge thank you to him for his professionalism and outstanding determination of diligence in a delicate situation. His actions surpassed most hotels who would lay blame to the guest. He is truly award winning material in my professional opinion.
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- Also Known As:
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- Marriott Saint Louis
- St Louis Airport Marriott
- Saint Louis Marriott
- Marriott St. Louis Airport Saint Louis, MO