Normally, I'm quite happy with Marriott hotels. This particular Marriott was a mixed bag for me.
Let's start with what's good:
The location of this hotel cannot be beat. It's directly across the Interstate from the STL airport, which means it is a short trip from plane to hotel on arrival and vice-versa on departure. Also, when approaching the airport from the west on I-70, the freeway off ramp exits right at the main entrance of the hotel, so you can literally zip right in. That made it a winner in my book.
Service was great. Everyone I met in the hotel was clearly working hard to make sure I was happy. Staff members at the front desk were prompt and friendly on check in and check out. Room service was prompt and tasty, with food delivered hot and within the promised time frame. I also experienced a friendly greeting each time I came through the lobby on my way to my room.
But it wasn't all sunshine and roses. There were several things that I found disappointing:
My room was located in an older part of the hotel that had been renovated at some time in the distant past. Clearly, this section of the hotel used to be standalone buildings that had rooms which once-upon-a-time opened to an outside walkway, like old Holiday Inn hotels in the 1970's. Since then, they've been sealed up on the outside and enclosed hallways were added on the inside. Also, the room interior was updated at some time in the past to give it a more upscale look. But, several things betrayed the old bones of these rooms:
Anything I plugged into an electrical outlet nearly fell out under the weight of its own cord. Clearly, these electrical outlets have been overused and never replaced. This includes outlets in the walls (which were all hidden behind furniture, by the way) and in the desk lamp. Come on guys; business travelers these days expect to be able to charge multiple devices overnight in a hotel room without worrying about deficient outlets. Also, I expect to be able to charge my phone on the nightstand beside my bed, since it doubles as my alarm clock. Unfortunately, the only outlet near the nightstand was behind it at floor level, and it was crushed in by some careless act of a previous occupant. Therefore, I could not charge my phone overnight.
I could not seem to control the temperature of my room. Perhaps there was a central air conditioning system that wasn't operating? To avoid overheating, my only option was to remove the duvet from the duvet cover and toss it aside, using the duvet cover as a top sheet/blanket. If the hotel manager is reading this, please take note: I don't like duvets. Since duvets seem to be the standard in hotel bedding nowdays, please give me an option that does not require me to disassemble the bedding in order to be comfortable. Maybe stock an extra, properly sized top sheet and thin blanket in the closet of each room? I know I could have called for housekeeping to bring them, but once I am tucked in for the night, that's a major hassle.
The toilet in the bathroom was old enough that it occasionally flushed during the night. But not every night. So, this made for a poor night's sleep on some nights.
Additionally, most of my business associates met for breakfast in the executive lounge during the mornings. I went up there once, which required a hike down one elevator, across the hotel, and up another. The room was so crowded that it was hot and stuffy inside, and there were few places to sit. Not a winner. Clearly you need a larger executive lounge, or perhaps add another one on the other side of the hotel?
Last, but not least, is the parking situation. What a mess! I understand the need for protecting the parking lot in the immediate vicinity of the airport, but the way it's set up, the parking lot is divided into two sides. Each side requires a swipe of the room card to enter and exit. So, if you need to move through both parking lots looking for a space, you find yourself swiping your room key several times at stop gates. On the last day of my stay, I had to exit the lot before driving to the rental car return. It was raining (which isn't uncommon in Saint Louis) and therefore I had to roll my window down to swipe the card. To exit the lot! So, I got wet for a function that should just be automatic.
All in all, the extreme convenience of the location and the high level of service are enough to possibly convince me put up with the negatives and choose this hotel again.
If you need executive lounge access, as for a room in the tower.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.