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“Is this really a Hilton?” 3 of 5 stars
Review of Hilton St. Louis Airport

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Hilton St. Louis Airport
3.5 of 5 Hotel   |   10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134   |  
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Ranked #3 of 12 Hotels in Berkeley
GreenLeadersSilver level
Jarvenpaa, Finland
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
85 helpful votes 85 helpful votes
“Is this really a Hilton?”
3 of 5 stars Reviewed September 27, 2009

Upon check-in my friend and I requested twin beds but were informed that this would require a surcharge so we took the single queen room instead. We did ask for an airport view but this was ignored.

The room looked like a standard 2.5* hotel, not what I would expect from a Hilton. On a positive side note, the restaurant staff were friendly.

  • Stayed September 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Reading, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2009

I stayed here for business about a year ago and the hotel was average to better than average for an airport hotel...let me tell you that the renovations they did in between the last time I stayed there have turned this into a new hotel! The lobby is awesome and the service remains high. I was glad to use my HHonor points to pay for this hotel. This is probably the nicest airport hotel I have been in that was not a 5 star property. Worth a look!

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Collinsville, Illinois
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed August 20, 2009

This was my 2nd stay at thos Hotel. The first was 3 plus years ago. It has improved 100%. The lobby is great, the rooms are all new and very nice. Comfy beds, great lobby bar. Check in was fast and friendly. Check out was the same. Airport shuttle was great and easy. I will be back again if I need another park & fly hotel!!

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 11, 2009

Airport Shuttle - Driver was rude and unfriendly.

Checkin - Quick.

Room - Housekeeping hadn't removed the styrofoam cooler with leftover beer and water. Coffee creamer was ancient. Did not provide sugar and creamer for the second night. Furniture is old and with lots of scratches. Bathroom door cannot be locked.

Room Service - Very Expensive. Dinner entrees - $20+. In addition they charge 18% gratuity and $2.50 delivery charge.

Food - Bland, tasteless, large portions.

Restaurant - Went to restaurant 7 PM and requested a table for two. Told us to wait for a few minutes and then informed us that they are closed for the day.

Business Center - Could not use the computers to print boarding passes from delta since Adobe Flash Player wasn't installed. Guests cannot install software.

Checkout - TV checkout did not work. Phone checkout was quick.

Shuttle to Airport - Since there were a lot of people waiting, a second shuttle was provided.

Location - close to Airport and Hertz, Avis and Budget car rentals. Very few nearby restaurants.

Parking - $10 per night.

  • Stayed August 2009
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alton, IL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2009

Attended a conferance only and had lunch in the restaurant. The menu was full of popular choices and the atmosphere was quiet and pleasant. The food was excellent with good presentation, fresh ingredients and huge portions. A very good value.

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho Falls, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 3, 2009

This hotel is onder renovation. Be prepared to drag your suitcase in a circuitous narrow hallway from the temporary check-in desk to the elevators. The room had been renovated but the carpet was damaged. The location across from the airport is great for early morning flights. The people dropping us off had to park in a restricted parking area as the only parking is a poorly laid out pay lot.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Illinois
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2009

One person working at check in so the process took a very long time. Hotel appeared to be well cared for and clean.
Room was in good shape. Turned on television and was shocked to find hardcore pornography playing. I often travel with my young children and the first thing they do in a hotel room is turn on the TV. Unsolicited pornography is completely unacceptable for a hotel chain.
Shuttle service to airport was perfect.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton St. Louis Airport

Address: 10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Berkeley
#3 Family Hotel in Berkeley
#4 Romantic Hotel in Berkeley
#4 Business Hotel in Berkeley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more   less 
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Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO

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