I recently stayed at this hotel for a business event being held in the hotel. I arrived at 210pm and no rooms in my category were available. The receptionist was very friendly and found a comparable room that was ready. I asked where my company was setting up for the conference and no one had any idea what I was talking about. I was advised to ask the manager when she arrived after 3pm. I ended up calling a colleague and found the room which was just down the hall.
The conference room and the hotel room both suffered from the same issue. They both need repair and upkeep. The conf room had broken doors and was in general disrepair. The room was worse with mold in the bathroom and just wasn't up to the expectation I had for a hilton.
I had dinner at the hotel restaurant and the service personnel were very friendly and accommodating. Unfortunately that didn't make up for the horrible meal. I ordered cheese tortellini and chicken but it was clear the tortellini was frozen and it was put in a bowl of chicken broth. For the price ($20) of just the entree it was not worth it.
Overall I cannot recommend this hotel. I've read the numerous form responses from the hotel management but it seems clear that these responses are just to appease readers. I'm sure I'll see the same templated response. If I didn't have to stay there for business I would not have attended.
- Official Description (provided by the hotel):
- The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more less
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- Also Known As:
- Hilton St. Louis Airport Hotel Berkeley
- Hilton Hotel Saint Louis
- Saint Louis Hilton
- Hilton Saint Louis
- Hilton St. Louis Airport Saint Louis, MO