When we first arrived I had to get my own luggage cart and it wasn't until I had loaded our bags onto the cart and started wheeling it through the lobby did a bell hop ask if he could help! Then we were put into a room for handicapped individuals (we are not handicapped) which we managed with in spite of the odd shower arrangement but that wasn't the real issue. The facility had many very wobbly railings and poorly maintained facility bathrooms: no toilet paper, seats broken...). We had to wait for several minutes while a line formed to be seated for lunch (at noon) as there weren't any hostess' or servers in the restaurant! The floor of the restaurant had a spill (major slip hazard) that stayed the entire day and while it was cleaned up the next day, the floor clearly hadn't been washed. We sat at a table that had 2 forks wrapped in the napkin and no knife (several tables were likewise so we couldn't steal a knife from another table).
On a positive note, the staff was very friendly and pleasant at all times.
Overall, this Hilton is poorly managed.
- Official Description (provided by the hotel):
- The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more less
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- Also Known As:
- Hilton St. Louis Airport Hotel Berkeley
- Hilton Hotel Saint Louis
- Saint Louis Hilton
- Hilton Saint Louis
- Hilton St. Louis Airport Saint Louis, MO