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“Nice!” 4 of 5 stars
Review of Hilton St. Louis Airport

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Hilton St. Louis Airport
3.5 of 5 Hotel   |   10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134   |  
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Ranked #4 of 12 Hotels in Berkeley
GreenLeadersSilver level
Quincy,IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice!”
4 of 5 stars Reviewed March 7, 2013

The Hilton is right across the highway from the airport and they do have park and fly so you don't have to worry about additional parking charges. We were upgraded to the executive floor which had a great little lounge on the 9th floor with free snacks and beverages and a great view of the aiport runways. We were actually snowed in here a day while the airport was shut down and the staff was all very friendly and helpful even though they were short staffed and probably working long hours. The restaurant food was okay. Prices and food were about average. Free wifi in the lobby only. Extra charge for wifi in the rooms and even after paying it was spotty. Nice comfy beds and soft comforters. Rooms and hotel seemed very clean.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

Your comments regarding our rooms, proximity to airport and friendly staff are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Lancaster, Pennsylvania
Top Contributor
68 reviews 68 reviews
4 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 4, 2013

The Hilton is convenient, the staff is great, the breakfast is very good, the bar is relaxing...this all comes at a price and it is on the expensive side to eat and have a beer here.
Check out Fergusens Pub about 20 minutes away...it is great.

Room Tip: rooms facing airport are not that noisey from air traffic but the ventilation systems sounds like a...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear valued guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am glad you enjoyed our service but I do apologize for the noise. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Best regards,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2013

They bent over backwards to make sure we had a great stay! From the moment we walked in they took care of us. The Bellman - Oscar, had our bags together and made sure we were checked in and to our room quickly. The room was spacious and was very clean. The Manager, Sam, even shoveled snow to get our car unstuck and into a parking spot. They truly care about their customers and the services they provide.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

After reading your comments I am very pleased especially to the service you received not only from the team but Oscar and Sam as well. We are so proud of the group of team members that we have at that hotel and they strive everyday to exceed our guests expectations. In our business, just a kind word and a warm welcoming attitude makes us stand apart from the crowd and I am so pleased that you recognized that in our team.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.

Finally, if I may be of any further assistance to you, please do not hesitate to contact me.

Best wishes and much thanks,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nirvana
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 1, 2013

...this is simply the best experience I have had at an airport property...heck, most any property! Sam, the two night clerks, Shawn the Bartender for a late night nosh (get the toasted raviolis and ahi tuna...sooooo good), terrifically clean room, and attention to detail made what started as a miserable business trip (TWO blizzards in three days, and I stayed there between them) as good as it gets.

Sam even played bellman and took bags to the room...330 I believe. He gave me a great rate (I was a walk-in because the storm was so bad I didn't think I could drive through it) and made me feel like family.

I will stay there EVERY TIME I am in St. Louis!


Thanks Sam and Staff!

Room Tip: Recently redone and wonderful....breakfast buffet has great attention to detail and is way above the...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

After reading your comments I am very pleased to see how much you enjoyed the hotel along with the service you received from Sam, Shawn and the team. We are so proud of the group of team members that we have at that hotel and they strive everyday to exceed our guests expectations. In our business, just a kind word and a warm welcoming attitude makes us stand apart from the crowd and I am so pleased that you recognized that in our team.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.

Finally, if I may be of any further assistance to you, please do not hesitate to contact me.

Best wishes and much thanks,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehouse, Texas
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 27, 2013

I arrived after a long day of driving and got checked in very quickly. The room was clean and in good condition. The bed was very comfortable. The breakfast in the dining area was a great way to start my day. I loved the variety of choices. My stay was very appreciated.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

I appreciate your loyalty to the Hilton Airport and your comments regarding our rooms, dining experience and friendly staff are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL Suburbs
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 27, 2013

Stayed one night on business, I am a Diamond Hilton Honors member but I did not utilize the executive lounge.
I had stayed at this hotel years ago and it was not a pleasant series of experiences. The hotel now has invested a lot into the overall hotel and the lobby, bar and restaurant areas are all very nice. Likewise the employees were all upbeat and friendly.
The bar is nice and open to the lobby area with TV's to watch sports and a nice ambiance. We ate dinner at the restaurant and the service by Lydia was excellent and we had a nice meal. The menu is not huge but offers a nice selection from appetizers, salads, sandwiches and full meals. I found the taste and preparation of the food excellent.
The breakfast buffet was a highlight of the stay, great choices. Cereal bar, fruit bar, make to order omelets, pre-made scrambled eggs, bacon, sausage, oatmeal, etc. Pretty much anything you could ask for breakfast. Service for coffee and juices was prompt and attentive.
Rooms are nicely decorated and very typical Hilton layouts. All in all a nice stay and a good location close to the airport.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

I appreciate your return visit to the Hilton Airport and your comments regarding our lobby, outlets and friendly staff are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed February 26, 2013

I held a scrapbooking weekend at the Hilton Airport St. Louis and it was fabulous. The arrangements were perfect with the setup of the sleeping rooms and the banquet rooms.
I had about 90 women that attended, and we know how hard it can be to make 90 women happy, and not one complaint! Even with the bad weather they were having the staff was excellent in handling everything. Everyone said Hi and had a smile on their face while we were there. Hilton beds are the most comfortable beds ever! Would highly recommend this hotel.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

Your comments regarding our staff, our comfortable beds and perfect banquet accommodations are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton St. Louis Airport

Address: 10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Berkeley
#2 Romantic Hotel in Berkeley
#5 Business Hotel in Berkeley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more   less 
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Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO

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