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Renaissance St. Louis Airport Hotel: Traveler Reviews

3.5 of 5
9801 Natural Bridge Rd., Berkeley, Saint Louis, MO 63134
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Renaissance St. Louis Airport Hotel
Ranked #5 of 13 hotels in Berkeley
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285 reviews from our community

    Trip type
Traveler rating
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    99
    43
    21
    15
Date Rating
Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Great Accomodations at the Airport”
4 of 5 stars Reviewed December 27, 2012

I'm not sure this hotel is up to the usual Renaissance standards, but it's clean, modern, and the staff is excellent. Their standard prices are really high for what you get, but the AAA park and fly rate of $79 is a great deal with 8 nights of parking. The shuttle runs 24 hours a day and they tell you to be in the lobby 15 minutes beofre you want to go, but I would recommend getting there a little earlier if you're going out in the morning. I had to wait for the next shuttle because the first one filled up before I got on.Overall, a great stay and I will be using this hotel again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EGranger about Renaissance St. Louis Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSTLouisAp, General Manager at Renaissance St. Louis Airport Hotel, responded to this review
February 11, 2013
Dear EGranger,

Thank you for taking the time to review our hotel! I am pleased that you enjoyed your stay and that you plan to come back. We hope to see you soon!

Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Love this hotel!”
5 of 5 stars Reviewed December 26, 2012 via mobile

The recent remodel of this hotel was quite a transformation! The decor is fun and hip, the staff is extremely pleasant, delicious food, clean rooms. It is just a great hotel. Our only complaint was the lighting in the restaurant Norah's was a bit too bright for us. We asked if they could dim them, but that didn't seem possible, so we chose to eat dinner in the bar area. Our meal was very good and the service exceptional! We also love that we can leave our car parked here when we fly out. The shuttle to the airport is timely and the drivers are always cheerful and eager to help with your bags. I would highly recommend this hotel and look forward to our next stay!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BeanRust about Renaissance St. Louis Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSTLouisAp, General Manager at Renaissance St. Louis Airport Hotel, responded to this review
January 10, 2013
Dear BeanRust,

I am delighted that you enjoyed our newly renovated lobby and restaurant! I will also be sure to share your kind comments with my shuttle team. Please come to see us next time you are in St. Louis, we would be happy to have you stay with us again!

Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
“A bad joke”
1 of 5 stars Reviewed December 23, 2012

This hotel was disappointing on so many levels that at times I thought I was being "punked" and a TV host would jump out. Most Marriott properties are well-maintained. This one was not. Litter in the hallways and public areas was ever-present. The elevators didn't work properly. The restaurant was amazingly bad--nothing presented with any semblance of hot serving temperature. The heat in the room didn't work properly but because of my late arrival and early flight I suffered through it. The last straw was when the shower handle broke off in my hand, making no shower possible in the morning. If this was my first stay at a Marriott property it would have been my last. This place is a must avoid.

Room Tip: Go to another hotel.
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AltGol about Renaissance St. Louis Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSTLouisAp, General Manager at Renaissance St. Louis Airport Hotel, responded to this review
January 10, 2013
Dear AltGol,

I agree that your experience does sound like “a bad joke.” Please accept my apologies for the many issues you experienced during your stay. If you would like to speak with me personally, please do not hesitate to contact me directly at the hotel.

I am sincerely sorry.

Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Ok but not up to Renaissance standard”
3 of 5 stars Reviewed December 3, 2012

I decided to try out this hotel because of the low rate they were offering. The hotel lobby and the restaurant/bar area are beautiful and modern. The check in was a great experience, the stuff is very friendly. But once you get in the elevators you wonder if you are still in the same hotel. The day I checked in only 2 elevators were in a working status which made it very tricky because they are REALLY REALLY slow and it takes forever to get it to your level. The room was ok, the paint on the bathroom ceiling was peeling off, and the carpet was not in the best condition. I would say this hotel is ok, but I was expecting more from a Renaissance. I would stay here again but only if the rate is under $200.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AA75 about Renaissance St. Louis Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSTLouisAp, General Manager at Renaissance St. Louis Airport Hotel, responded to this review
December 17, 2012
Dear AA75,

Thank you so much for taking the time to write a review for the Renaissance; your input is greatly appreciated. I apologize that you had a bad experience with our elevators and that your room was less than perfect. If you would like to discuss these matters further, please do not hesitate to contact me at the hotel.

Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Zion IL
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Family uses often...”
4 of 5 stars Reviewed November 30, 2012

Just wanted to let others know how much we have enjoyed this hotel. I have used twice this year and my in-laws at least 3 times.

Always clean, helpful, close to restuarants, great FREE shuttle and drivers, and close to airport of course. Not the cheapest, but worth it with the great staff and the "park and fly" options.

In fact, this hotel is often better than ones at my final destination. Great Job Marriot Family of hotels.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask T C about Renaissance St. Louis Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSTLouisAp, General Manager at Renaissance St. Louis Airport Hotel, responded to this review
December 17, 2012
Dear T C

Thank you so much for your delightful review! I am happy that your family enjoys staying with us so much. I will be sure to share your kind words with my team.

Please come to see us again soon!

Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Renaissance St. Louis Airport Hotel
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Additional Information about Renaissance St. Louis Airport Hotel

Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Renaissance St. Louis Airport Hotel Saint Louis, MO
Address: 9801 Natural Bridge Rd., Berkeley, Saint Louis, MO 63134
Phone Number:
Region: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Berkeley
#4 Business Hotels in Berkeley
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 
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