stayed here one night for an early 630am flight out. Actually checked out of a downtown hotel and drove out to the Hilton Garden at 10am to see if a room was available so I could drop my bag off and do my sightseeing. I think the clerk was Tony, his tag was voracious reader, was very kind and did not make a smirky face for my very early request. He said there were three rooms ready and mine happened to be one of them, upgraded to a suite. Because of my Hilton Honors status, I was offered a breakfast coupon. I mentioned my flight was at 630am and then I noticed they were still serving. Hey, just pickup some cereal, pastries and fruit now and save it in the mini fridge for tomorrow. Staff there was attentive with a "to go" box. Yes, the hotel isn't really near anything, but if you are in St Louis, you normally would be renting a car for this location anyway. There were a few families with little rug rats running in a halls. Into the room, did not hear their screams. Room was very clean and facility was in overall very clean and very good condition, a difference from the downtown hotel I checked out of. A guest stopped the housekeeper and asked for some items plus "an orange Fanta soda" which she was drinking and she started laughing. Good to see a little life in the staff instead of a blank stare that I got at the downtown location. Upon return at evening, the parking lot was fairly full, so I'm guessing the occupancy rate was fairly high. When I checked out that morning, I realized I left my windbreaker in the room. I called the hotel and was directed to housekeeping. I spoke to the supervisor, Keisha, who said she would get back to me as the housekeepers were still on their rounds. I got a message that afternoon that said it was found and also her schedule if I was not able to reach her or hear from her. I spoke to her and gave her my info. Two days later, I received my windbreaker back. Great employees, great facility.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our hotel here on TripAdvisor. I wanted to thank you for the kind words about the hotel and the staff here in St. Louis. I will make sure I pass on the kind words to Keisha and Tony about how they went above and beyond for you during their stay. We have a staff that does enjoy taking care of the guests and does it with a smile. I am glad that was seen during your stay with us.
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If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.