1. The one lady at the front desk (forget her name) was so rude and not helpful. She talked down to me and acted like I was bothering her if I asked a simple question.
2. I found a pubic hair on a clean towel when we got to the room.
3. I ordered my 2 year old a ham and cheese sandwich off the kids menu. I was told it was a hot sandwich. Instead we got a ham and cheese wrap with a garlic mayonnaise on it. Who puts a garlic mayo on a kids sandwich?? Food was terrible overall!
4. I asked for a wine opener at 3pm and was told I would have to wait until the restaurant opened at 5pm. Like someone couldn't walk to the bar for me and help me out???
5. The women working the bar never cracked a smile or gave a "how are you?" when I ordered some drinks. Should not be in customer service.
6. I was also told by that rude woman at the front desk that if I wasn't on time for the 7:30 airport shuttle that I would lose my chance for a ride to the airport. Btw, I am a 33 year old mother. I think I can handle being on time for my flight home, thanks.

Do not stay here!! I am never one to complain, but I couldn't believe how horrible of a stay this was.

We stayed using the Stay and Travel rate. Found the facility to be excellent. Clean and quiet. Shuttle service was wonderful - pick up at end of stay was very fast. Driver very courteous. We were only at the hotel for a quick night's sleep - but being in St Louis prior to flight really reduces the stress when you have to travel to the airport for an early flight out. We found this rate to be reasonable - this hotel much higher quality than many that offer a special rate to leave your car. Highly recommend.

Really fine facility and staff. All that you would hope for in a hotel, and convenient to the airport, since I was passing through. They provide value and comfort with good cheer by the desk folks. Highly recommended!

My elderly mother and I stayed one night before flying to Denver to see my sister and her family.
The non-stop flights all left early in the morning so this was a great solution since we live 2 hours
from the airport. The room was pretty far from the lobby, but we could park our car close to a door
that was very close to our room. The shuttle took us to the airport right on time. When we returned the airline had misplaced my luggage and we had to wait for some other flights to come in. After we decided my bag was not coming we went outside to call the shuttle and then we waited for him to come which seemed like a long time, but it really wasn't. Luckily we could see the baggage carousel from where we were waiting and low and behold my bag came rolling off.
So I got my bag and the shuttle came a few minutes later and dropped us off right at our car and
put our bags in the trunk! GREAT SERVICE!