My mother says you shouldn't complain about something you got for free...but I didn't get this room totally for free (it was comped, so I'm sure I've paid over the odds in losses at the casino for it.) So, I'm going to give an honest, unvarnished review.
***I tend towards giving too much information, on the premise that I'd rather have it and not need it than to need it and not have it. You may wish to skim.***
- Quiet room
- Comfortable bed and pillows
- Mini-fridge in-room
- Beautiful lakes? Ponds? Estuaries? Water features? Whatever they're called. I'll say water features, which were behind the two hotels. I walked the paths around the water features several times, which was pleasant. It was also cold enough during my visit (Jan. 24th - 27th), that I had the outdoors areas to myself.
- Fireplaces in the common area, which was a nice place to read a book or wait on the shuttle to the casino (more about the shuttles later.)
- Vending machines and convenience stores within the properties charged the same or similar amount as the stores at home. $1.50 for a soda and about the same for a bag of chips. Unfortunately, I don't think it's because of any alturistic reasons, but because of the lack of...anything...nearby. If the prices weren't reasonable you might have to conserve a larger part of your gambling funds for lifes little necessities.
- Ordering drinks at the machines! I barely touch alcohol, but I had a ball ordering all the virgin fruity drinks and occassional adult beverage I could hold from the lists displayed on the machine when I got bored or thirsty during my time here.
- Two of the three hotels are not connected to the main attraction of a visit to Tunica - a casino.
- Creaky wood floors in some high-traffic areas of the hotel - not the smartest choice with people and luggage moving all the time. It sounded like a hundred guns cocking simultaneously 'round there sometimes.
- Ill-trained staff - When I questioned a charge billed to my credit card the desk attendant shrugged her shoulders and said, "I don't know why they put that extra $6.66 on because we only hold $40. Maybe it'll drop off after you leave?" Maybe?!? And "they"? You're "they" to me, ma'am! The amount did drop off, but since I was never warned about the $40 hold, that's another little quibble I have. "Experience fees" and random holds need to be clearly explained prior to showing up on someone's credit card. There was a tailback of about 10 people at the front desk soon after we'd checked in, all apparently having questions about charges on their cards.
- No in-room safe! - Honestly, this hotel is only here because of the nearby casino. Have somewhere for people to lock up their valuables. I have a lock on my luggage, so I'd put my items in there and lock them up whenever I left. Not much deterrance to theft if they can conveniently roll everything out, but it was all I could think of. I also hoped it was a case of out of sight, out of mind.
- Subpar cleaning of the rooms - I had the maid that serviced my room ask what I wanted done each morning as I left? As if I were going to give a different answer than, "Please clean it." Not sure if this is the norm here, but it seemed weird and I've never been asked this in any of the many hotels across the country I've stayed at before. Perhaps because asking a guest what they'd like done to their room on a daily basis may be the norm here, I was taken aback upon check-in at how much seemed to be missed in the cleaning process. I swear, the bottom of the desk drawer that I pulled out looked as though it had never been dusted. The tops and backs of surfaces, like the desk, nightstand, coffeemaker..all had dust on them. I wore socks in the room and the bottoms were black when I took them off.
- Linens need to be cleaned better and replaced when needed. One of my pros was a comfortable mattress and pillows, but the actual linens were stained (with blue ink, I think), also a couple of my towels had holes in them, which should never happen. If someone is folding a towel and misses a hole the size of a quarter, they don't need to be doing that job.
- Tight slots at the casinos. I've been to multiple gambling venues, but Tunica is without a doubt the tightest place I've played at. I don't play a lot, so I don't expect to win a lot, but typically you see others winning, but not here. The atmosphere was kind of grim.
**I bring my own pillowcase and blanket and sleep in an "envelope" of my home linens beneath the hotel linens, so I never actually touch a hotels linens. Weird? Some might say yes, but I travel a good bit and having my own freshly laundered linens to sleep on helps with transitioning from home to hotel and getting a good nights sleep anywhere I have to lay my head. I couldn't be more pleased with having this idiosyncrasy than I was here. Try it, a pillowcase and thinnish blanket don't take up much room in your luggage and the peace of mind is priceless.**
My ultimate con is the endless shuttle system. I realized there would be shuttles when I signed up, but until you experience it, the sheer oddity of it is hard to truly explain or quantify. One driver was proud to tell me that, as far as he knew, they were the only casino/hotel combination that had this system. Gee, I wonder why this hasn't caught on across the country. Wait for a shuttle from the hotel to the casino, get off at the casino, go try to win some money. Reverse and repeat to get back to your hotel. Fine, not too bad you might be saying, unless you want to go to a sister property. Then, go to another outdoor area at the casino, catch a ride on that shuttle. But what time is it? Because those shuttles run only on the half and top of the hour...wait, no, they're mysteriously picking up/dropping off on the 15 and 45 of the hour today. Don't forget to try and coordinate your shuttle times so you don't *just* miss the shuttle back to your hotel and have to wait for the next one. Now, repeat a couple times a day for several days. When you're dog tired. Maybe a bit drunk or close to it. Oh, and you're likely broke, which has you in fine spirits to chat with the cheery, talkative bus driver or passenger on the way back. Did I mention that the shuttle is full and you'll have to wait for the next one? Yeah, the shuttle system is without a doubt the most continually irksome experience I've had at a casino...ever. The only way to sidestep some of the irritation is to stay at the hotel connected to the casino, which I didn't know before coming.
The WSOP (World Series of Poker) tourney was there while I was, which was interesting. I got to ride a shuttle with a guy who had a tray full of $1,000 chips sitting casually beside him. Yep, fun times. Otherwise, if you're not a big gambler, I honestly don't know how you'd fill more than a couple days here without a car to get around with.
BTW, Paula Deen's Buffet was a disappointment - I got comped a meal there and used it on a Friday, which is steak night. There was plenty of steak, but I'd never have figured out that those hunks of unidentifiable meat were steak without a lady nearby asking one of the staff and getting an affirmative response. Every single "steak" I saw was thoroughly and unapologetically overcooked. The bulk of the buffet looked good, but each item I got was very bland. Paula needs to have refresher training for this location. As it is, I've lived and learned and will stick to by-the-plate places or the food court.
- Also Known As:
- Harrah`s Tunica - Veranda And Terrace Hotel
- Harrah`s Tunica - Veranda And Terrace Hotel Tunica Resorts
- Harrahs Tunica Resorts
- Harrahs Tunica Hotel Resorts
- Grand Casino Tunica Mississippi
- Grand Casino Tunica
- Grand Casino Tunica Miss
- Grand Tunica
- Grand Casino Tunica Ms
- Tunica Grand Hotel Casino
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