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“Enjoyable Stay!!” 5 of 5 stars
Review of Westgate Tunica Resort

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Westgate Tunica Resort
3.0 of 5 Resort   |   1724 Casino Center Dr, Robinsville, Tunica, MS 38664   |  
Hotel amenities
Ranked #19 of 19 hotels in Tunica
mineola
1 review
“Enjoyable Stay!!”
5 of 5 stars Reviewed January 8, 2013

We were owner/guests at Westgate from Dec.29-Jan. 5th. Our stay was very pleasant and very surprising as we had some reservations after reading such horrible reviews. I spoke with a number of resort employees before my visit and was priviliged to meet them during our stay. We had a wonderful deluxe room that was very clean and comfortable. We had guests with us that enjoyed their stay and stated they would come for a repeat visit. Thanks to Ciara, Rashida, Lawrence, Gloria, and others that I met or spoke with on the phone. Even though the weather was not cooperative, we couldn't have asked for a better time.


Cleottice @ aol.com (Texas)

Room Tip: We requested a ground floor deluxe room and could not have been happier with. The location to the ca...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Tunica Resort, responded to this review, January 24, 2013
It was a pleasure having you stay at our property, I hope we went beyond our call of duty to make your stay enjoyable.I look forward to having you, your family and friends here again. I gave copies of the review to each of the employees.

Thanks
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34 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Waterford, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 26, 2012

One word for my two night stay, "DIRTY". The whole place was dirty with dead bugs every where. Also, no hot water. We had to take cold showers, not fun. Don't waste your money here even if it is cheap.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, December 31, 2012
Thank you for your review. We apologize for any inconveniences you may have experienced, as we are always looking to improve and you feedback is of great help. The noted issues will be forwarded to proper management as we don't want them to happen again. We hope you give us another chance to exceed your expectations.
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Sicklerville, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 27, 2012

10/13-10/17/12 - I am not a Westgate owner, but after my experience at Westgate Tunica, I am no longer considering owning. Clearly, the rooms are NOT well maintained. There were no amenities in the bathroom or kitchen. The bathroom floor was filthy. The vertical blinds in the living room had missing slats so anyone walking by could look in. The blinds in the bedroom were a mess—filthy and crooked. I complained to the front desk and the person showed up two days later without a solution. The air conditioner was broken the last two days of our stay. They sent up “maintenance” who pushed the same control buttons in the unit that we did only to confirm it was broken. Office hours were supposed to be 8:00 a.m. to 8:00 p.m. On 10/16/12, at 6:21 p.m., the office was locked. Tried again at 7:30 p.m. and it was still locked. Needless to say, we were not pleased with Westgate Tunica. Clearly, it does not live up to other Westgate properties.

Room Tip: Stay at a different property.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, December 31, 2012
Thank you for your feedback. We apologize for any inconveniences you may have experienced, as always we are looking to improve and your feedback is of great help. We hope you give us another chance to exceed your expectations.
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Southaven, Mississippi
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 30, 2012

To celebrate a memorable day in our marriage, last night ,9/29/12, we stayed at the Westgate Tunica. We had planned a nice relaxing weekend with dinner and a concert in Tunica. First of all we arrived at 1:30pm and asked for an early check-in. Even though the hotel was not even 1/2 full, we were told that they had a strict policy that absolutely no one is allowed to check in before 4pm. I had read on their website that if the room was available, early check-in was possible, but we did not argue with the woman, who was not very nice to us. So we came back at 4pm, got checked in and went into our room and we found that the connecting suite doors were all opened into our suite. I had to go through the other suite and locked the doors. The toilet was literally so loose from the floor that it shakes and leans while you are sitting on it. The patio door leading to the screened porch would not lock. We had to get someone to come and locke it. There is one 10watt bulb on the wall on each side of the bed, so you can see nothing in the bedroom. The outside bedroom door is glass and has a sheer curtain on it so the spotlight from the outside shines so brightly into the room that we had to put the bedspread on the door so we could sleep and so that the people sitting on their patio across from us could not look in our bedroom at us. After we got back from the concert at 10:30pm our keys did not work. The desk clerk tried to help us but no use, the door lock was obviously broken. She locked us in and left. The next morning, at 10:30am we left and no one had bothered to show up at the main lobby . It was still closed. The day before we had been told that there would be a continental breakfast. Of course there was not. This was such a disappointing night. The TV's were old and the remote control in the bedroom did not work because the batteries were dead. By the way, the hotel was no where near full and the rooms were actually cleaned and available when we arrived at 1:30pm so I do not understand why we could not check in. We travel a great deal and this is the first time we have ever been told that it was a strict policy of no early check-in even if the room is available. Because of the late time we checked in; after we showered and got ready, got the adjoining room locked, the patio door locked, it was rather late and because we did not want to be late for the concert, we were unable to have keep our dinner reservation. We just had to wait around in the casino for an hour until the time for the concert. We understand about early check-in, but if it is available, there is absolutely no reason not to allow it. this was a very disappointing experience.

Room Tip: If you need early check-in, it is best to call directly to the hotel desk and speak with a manager a...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, December 12, 2012
Thank you for your feedback. We regret to read that your stay was not to your full satisfaction. We are always looking for ways to improve so that we may be able to provide a much more positive experience to all of our guest, your review is greatly appreciated. We hope that you would give us another chance to exceed your vacation experience.
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WV
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 20, 2012

We are Westgate owners. Have stayed in several of their resorts. This one is not up to the standards we expected. The good first: The staff (both of them that we saw) were very nice. the room was clean, plenty big enough, and quiet. Beds were comfortable, had a nice little screened in back for morning coffee. It had the usual full kitchen and jacuzzi. If you are there for the casinos, it is very close to them. Now the experience: Nothing for kids. Do not plan this for a family. No playground, no cartoon channels, no arranged activities that are normal for Westgates. When we were there, (end of May), they had a toilet paper shortage. None in the restrooms in the lobby, and no extra rolls in the room. We were told that it hadn't come in yet and they didn't know what they were going to do if it didn't arrive soon. I was glad we were headed to Memphis (Graceland) for the day or else we would have needed to go to the local Dollar store (not much shopping nearby either) to buy some (I would assume by now this problem has been resolved). There is no restaraunts within walking distance, and only a Sonic and a waffle place nearby without going to the casino or driving to the next town. The evening we arrived, we were tired from about a 12 hr drive and just wanted to pick up a pizza and take to the room. Had to go into the Casino for pizza who were very slow, took about 40 minutes to get our pizza.

To sum it all up. If you want a place with a nice room, full kitchen, and close to casinos OR if you plan to use this place as a stopover and just want to go to Memphis or something, this place is fine. If you are looking for something for a family, look elsewhere. My husband and I may stay there again if we ever want to have a grown-up getaway, but don't ever plan to go back there with kids.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, December 31, 2012
Thank you for your feedback. We are glad that for the most part our property was to your convenience and that the room amenities were satisfying. As we are always looking to improve your feedback is of great help. We hope you give us a second chance to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
2 of 5 stars Reviewed July 29, 2012

Earlier in the summer, I stayed at the Westgate Tunica resort for vacation. First of all, when you enter the lobby, there is no one to check you in. We had to yell "hello" just to find a worker. Many things were wrong with the room when we arrived, such as many small pieces falling off of furniture. The "volleyball court" does not exist, the fitness machines did not even turn on, the pool was dirty, the hot tub had NO water in it, ping pong tables were unusable, etc.etc.etc. Basically, if you plan on spending time at the resort and not going out, there is nothing to do but watch tv or swim in the pool. The bad definitely outweighs the good at this resort.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, August 1, 2012
We apologize for the issues you experienced during your stay. We have taken note of each one of them and will share them with resort management. Thank you for your review and for bringing these issues to our attention. Should you have any other questions or concerns please do not hesitate to get in contact with us. We hope that you will give us another opportunity to meet and exceed your expectations in the future.
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2012 via mobile

I have so many issues with this place that the space provided for a review is not enough. To sum it up, our stay was absolutely terrible! Next time I will just stay at the casino. I will NOT be back - ever!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, December 20, 2012
Thank you for your feedback. We are very sorry to read that your stay was not satisfactory, we are always looking to improve and your feedback is of great help. We hope you give us another chance to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Tunica Resort

Address: 1724 Casino Center Dr, Robinsville, Tunica, MS 38664
Location: United States > Mississippi > Tunica
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #19 of 19 hotels in Tunica
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Tunica Resort 3*
Official Description (provided by the hotel):
Tunica, MS is the third-largest gambling destination in the United States behind Las Vegas and Atlantic City. Westgate Tunica Resort is close to the casino excitement, golf courses, a pickle factory, the Veterans Memorial and 30 miles south of Memphis, Tennessee. Lodging and accommodations is reminiscent of southern plantation style grandeur. All one bedroom and deluxe suites contain a full kitchen and washer/dryer. Onsite amenities include an outdoor swimming pool, hot tub and fitness room. ... more   less 
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Also Known As:
Westgate Tunica Hotel Tunica Resorts

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