We have made numerous trips to Tunica for gambling experiences and usually stay at Sam's Town because they offer a three day comp. We found, as on numerous occasions, that a lot of employees at Sam's have an "attitude". They act as though it is an inconvenience when they have to wait on you or give you information. This trip seemed worse than the others. Also, as I was sitting in a chair in our room, my husband asked if I had cut my toenails. I said "No, why?" Looking down, about 2 inches from where my feet were, I found three toenail clippings just lying on top of the carpet. That meant that in between occupants leaving the room and our checking in, the maid obviously had not vacuumed the room. Another interesting thing we found unacceptable is that the room was not equipped with an iron/ironing board. We were told we could call down to the desk and they would bring us one. To me, that would be very inconvenient. As we left, I asked to talk to the head housekeeper to let that person know of our experience with the toenails. A man came out and I unfolded my napkin where I had collected the toenails and put them on a piece of paper for him to see. He said he didn't know how this could have happened because they check the rooms and make sure the rooms are clean. He even went as far to say that it could have been a maintenance employee who came in the room in between occupants and had clipped his toenails. Are you serious? He said he would address the problem but I had the feeling as soon as we left, he would throw the toenails in the garbage and go on with his day.
We also ate at the buffet and their food has truly gone downhill. My husband is a big eater and left quite a bit on his plate as it tasted old and bland. I do believe no matter what offers we receive in the future, Sam's will NOT be the hotel we choose to stay at.
We stayed on the top floor (9th floor), nonsmoking, and only heard minimal noise in the hall (housek...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to notify us of your experience. Your comments will be sent to our Director of Operations for immediate attention. We have very specific housekeeping guidelines that must be completed and verified each day. We will be auditing our inspections to insure our standards are being met and sincerely apologize for your room condition.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.