First let me say that we used a three night comp to stay here; we didn't expect one of their better rooms. We arrived around 8:30 p.m. and asked for a hotel luggage trolley to get our bags into our room. We had to wait for 20 minutes until a bellman was found. :-( Mosquitoes were so bad, we had to come inside to wait. Check-in went off without a problem. We asked for a non-smoking room on a high floor and received a quiet room on the 9th floor. It was a view of the back area, not anything to look at, but quiet.
Walking down the hall to our room we noticed a lot of trash on the floor, and it was obvious that the rug needed to be re-stretched, at the least. In our room, it looked like the floor wasn't vacuumed either. The rest of the room was relatively clean, just not a lot of attention to lamp shades (hair), dried soda (on bedside drawer top), window ledges & windows, etc. The fridge in the room was clean but it was missing shelves and fronts to the door storage.
The real problems - the room smelled badly of stale smoke. From a sign in the room, it seems rooms are not designated non-smoking and, my guess, the staff sprays a deodorizer for smoke - but that typically doesn't work well. I was tired and let it go for the night. Problem was, when I went to bed, the linens and pillows on the bed also smelled heavily like stale smoke. **Yuck** Add to that the air conditioning. When we walked in, the room was warm. Checked the thermostat, it said 60; lovely, another hotel with a central thermostat and the fake thermostat in the room . The room was at least 75; curtain opens all day on a hot, sunny, 98 degree day, it was no surprise. Not a restful night.
The next morning my husband talked with the front desk regarding the smoke smell in the room and on the sheets along with the problem with the air. When he was standing there, she contacted housecleaning and put in our request. We didn't return to the room for at least 12 hours, but when we did there was a business card in the lock from the maintenance man who 'worked' on the AC. The room was much cooler, all the linens had been changed, and the room smelled much better. The floor was clean of all the debris (as was the hall). Not only did they correct the problems we noted, they did so without comment or question. Their actions were appreciated.
There is no wi-fi in the hotel except, from what I saw, in the lobby. I have my own secured wireless system so it wasn't a problem for me...but I am sure it may be for others. The rooms do not have near enough outlets for the electronics most people have today. I always pack an extension cord along with a 6 outlet extension so we can plug in our phones, computers, cameras, etc. The TVs are fine - it's their choice of cable/satellite that is lacking. It's all analog so every channel is fuzzy, the choice of stations is very limited, and don't expect any free HBO or Showtime. The food venues are limited - a steakhouse, a buffet (ate here once in June, never again; meh at best), and a "snacks n stuff". No mid-range restaurant to get breakfast, lunch, or dinner. I'm not a buffet fan (too much $ for what I eat and usually mediocre food) so we always left and had breakfast at another casino. It's a shame as we saw others leaving for breakfast as well. In fact, we ate NO meals at Sam's Town because of the limited options for dining. Hopefully the management will replace the empty restaurant on the 2nd floor with something that meets this need.
Best thing about our room - the drapes. They blocked ALL the sun, so much so we even overslept one day! :-) The best thing about the hotel - the staff. They were friendly and always helpful. We may be back but the hotel was just average; even with the room comped, I would consider paying for a room in another casino. The biggest negatives, IMHO, is the lack of dining venues and no wi-fi/poor TV. I'm in my early 50s but it just feels that this Sam's Town is catering toward the retirees. ST could stand some updates in services (food, wi-fi, etc), especially if they want to attract folks other than retirees.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.