My husband, mother and father in law, and my step daughter stayed at this hotel. I stayed here before years ago. A lot has changed. Because Harrah's in Tunica closed June 1, 2014, a lot of the people that had rooms booked for Harrah's was placed in rooms in Horseshoe. We had reserved our non smoking rooms 6 months earlier. Our room preference was ignored due to giving the Harrah's customer their room preferences. My mother in law suffers from COPD. We were told that they did not have any more non smoking rooms so they placed an air purifier in her room. We were also told that they would try to move her to a different room the next day.My mother in law did not want to have to pack up her things and move to another room It would have been appreciated if someone from Horseshoe would have contacted us and let us know that we would not be receiving our room preference. At least we would have had the opportunity to decide whether to stay at that hotel or book at another one. We requested a microwave for our room. When we received it, it was filthy. The refrigerator in the room was wobbly. The buffet was excellent. I do not think I will stay here again.