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“What is it about Hilton properties at State...?” 2 of 5 stars
Review of Hilton Garden Inn Starkville

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Hilton Garden Inn Starkville
3.0 of 5 Hotel   |   975 Hwy 12 East, Starkville, MS 39759   |  
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Breakfast, WiFi and more!
Ranked #4 of 13 Hotels in Starkville
Certificate of Excellence 2014
New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“What is it about Hilton properties at State...?”
2 of 5 stars Reviewed July 25, 2014

Last year at a conference in Starkville/State, the Hampton had all sorts of issues, including electrical issues, so this year, most of us chose this Garden Inn. Well, it's a whole different set of issues: room foulups, various things not working, including the business center, etc. Even small things like the supposed "adjust-a-bed" doesn't work in at least 2 of our rooms. They are even scant with the in-room coffee (Keurig) - one serving of regular, one of decaf. Sure, there's free coffee in lobby, but who wants to go to the lobby first thing upon waking? And reading other reviews, it seems there are lots of issues with this place. Granted, most are fairly small, but as someone who travels a lot, and often with a group or conference, a lot of little annoyances add up to "I'm not coming back to this place if I can avoid it." If you're traveling through and just want a sorta-comfortable bed for a night, it'll do. Just remember to ask for extra coffee if you want more than one cup in-room.

Room Tip: Two types of rooms - regular and "suites" - the "suites" are actually "mini...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, August 1, 2014
I apologize for the problems you experienced. I review and act upon all guests concerns. They are our learning tool. Your comments are much appreciated and I will personally make sure that we resolve the items in question. Thank you again for your help. Go Dawgs
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208 reviews from our community

Traveler rating
    107
    58
    21
    15
    7
See reviews for
76
14
7
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Starkville, Mississippi
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2014

I have no complaints about the room or lodging in particular, but was charged for room service that I did not order. I have called twice trying to get the charge removed and was told that management would contact me. It's been over two weeks since my stay and I've heard nothing. Completely unacceptable.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 23, 2014
I apologize fotr the billing error and please know it has been corrected as of today. We try and avoid these types or errors but when they happen we try and correct them. Please know you can call my office at any time with any issue and I will be more the happy to help.
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Potts Camp, United States
1 review
4 of 5 stars Reviewed July 17, 2014

nice hotel, great breakfast, clean rooms, great staff....will be my first choice in hotels when looking for a place to stay when traveling....had great breakfast choices for a reasonal price... great bar and service.. very nice overall experience.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 23, 2014
Thank you for tho every kind words. Our goal is good old southern hospitality and making our guest sfeel like they are part of our family. Please know we value and respect our guests their comments and help in making us the best we can be. Go Dawgs
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2 reviews
4 of 5 stars Reviewed July 9, 2014

The hotel staff was very nice. The hotel is clean, well ventilated and amenities like the gym, business office and pool were great. Overall it was a good stay. We did experience problems with the TV connection but nothing major. Breakfast items were good - good selection of several types of foods. We will be visiting Starkville again and will stay at this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 11, 2014
Thank you for those very kind words and I apologize for the issues you encountered. Our goal is always to try and provide a comfortable and relaxing stay. Please know we respect and act upon our loyal customers comments. You make us the best we can be. Go Dawgs
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1 review
4 of 5 stars Reviewed July 9, 2014

I love staying at the Hilton Garden Inn when I visist Starkville. The hotel is not far from the highway and it is still fairly new so the the ammenities are up to date. Clean rooms and super friendly staff are always ready to assist guests.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 11, 2014
We always appreciate the very kind words our guests have to say about their stay. Our promise is always a comfortable and relaxing stay. It is our pleasure to serve each and every guest as family. We are and always will be Starkville proud. Go Dawgs
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1 review
4 of 5 stars Reviewed July 9, 2014

The vent to take away moisture did not do an adequate job and the floor outside the bath was very moist and presented a hazard for anyone walking on it, especially the guest who was handicapped. I did speak to the Management on duty and they were courteous, but did n ot offer a solution or remedy.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 11, 2014
Thank you for your coments and bringing that issue to our attention. Your input helps us to be the best we can be on each and every stay. We look forward to seeing you when you visit Starkville next. Go Dawgs
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Murfreesboro, United States
1 review
5 of 5 stars Reviewed July 7, 2014

Excellent hotel with food and bar onsite. The only draw back was the condesentation leaked out from the air conditioner getting the carpet all wet. The staff are the best for a small community like that. Breakfast is always fresh and cooked to order.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Hilton Garden Inn Starkville, responded to this review, July 11, 2014
Thank you so much for that very kind review. Our goal is always to provide the finest in good old southern hospitality. Our guests are family and we hope we treat each and every one like this is there home. We look forward to seeing you on your next trip to Starkville. Go Dawgs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Starkville

Address: 975 Hwy 12 East, Starkville, MS 39759
Phone Number:
Location: United States > Mississippi > Starkville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Starkville
#4 Business Hotel in Starkville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Starkville 3*
Number of rooms: 105
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Also Known As:
Hilton Garden Inn Starkville Hotel Starkville

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