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“Bed in a box!” 4 of 5 stars
Review of Hilton Garden Inn Memphis Southaven, MS

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Hilton Garden Inn Memphis Southaven, MS
3.0 of 5 Hotel   |   6671 Towne Center Loop, Southaven, MS 38671   |  
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Ranked #2 of 16 Hotels in Southaven
Certificate of Excellence 2014
clinton
1 review
“Bed in a box!”
4 of 5 stars Reviewed May 17, 2009

Holly was very unprofessional at check in (conversing with other staff instead of checking us in, no directions to rooms, elevators etc). When we checked in(5:30), we requested a roll away bed and were told by Holly that it would be sent up immediately. At 9:40 there was still no roll away bed. After several calls to the front desk and various stories from Holly, a very kind attendant arrived at our door @12:15 with an air mattress in a box. After a short time, it deflated and daughter ended up with back/neck aches from sleeping directly on the floor. Following morning, front desk staff was very professional and delivered a regular air mattress that worked properly. We had no problems with any other staff or our stay. Breakfast was terrible.

  • Stayed May 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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244 reviews from our community

Traveler rating
    134
    74
    24
    9
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Bayside, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 1, 2009

Would recommend HGI Southaven, MS, for a business or pleasure stay. Always request this hotel for my business stay. Have been to this hotel numerous times, always enjoy my stay, never disappointed. Gracious welcoming staff, safe, clean rooms, microwave and refrigerator, business center, fitness center and pool, restaurant (great breakfast), airport shuttle to MEM airport 15 min (chose to stay in Southaven, MS as opposed to Memphis, TN -safe area ), complimentary coffee, and let me not forget fresh baked cookies in the lobby every evening. Walking distance to restaurants and nice shops in a strip mall location, behind a Walmart Supercenter (always handy for items I forget to pack). I want to thank the management and all the staff that make my stay always welcoming!

GL-New York

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kingsport, TN.
Top Contributor
125 reviews 125 reviews
13 hotel reviews
Reviews in 44 cities Reviews in 44 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed January 5, 2009

We stayed at this location for 4 nights while visiting the area. The only drawback was that originally the hotel was a little hard to find as it was tucked away behind a Wal Mart Supercenter and another nice shopping complex. Aside from that, the room was great. It's a pretty new hotel, so I supposed that helps, but the staff was very friendly and helpful. Nice exercise room and pool with hot tub. Good location with plenty of places to eat and handy shopping. Just minutes from downtown Memphis or the Tunica casinos, this hotel is ideal for vacationers or business.

  • Liked — Convienient location between Memphis & Tunica. Very clean, friendly staff.
  • Disliked — A little hard to find initally coming off the interstate, but no problem after that.
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Mississippi
Top Contributor
83 reviews 83 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed December 25, 2008

This is a great hotel all around. What can I say? Its a Hilton. It is close to shopping, eating, movies, & Memphis area. It is convenient to Downtown Memphis, about a 15 min drive with moderate traffic. Everthing else is walking distance. I stay here frquently (5 times a year) and it is one of my prefered hotels. Its new. Clean. and I havent had any trouble yet from the staff. (Other hilton hotels local to Memphis area I cant say the same.) The thing that draws me to this hotel is location and shopping and food. When I travel for business I am usually taking a shuttle from the airport to the hotel and then have to walk where-ever.
Amenties: typical Hilton. Good.
No real drawbacks to this hotel. But for some reason I remain skeptical.

  • Liked — Location to shopping eating, and access to interstate hwy to airport or downtown Memphis
  • Disliked — No drawbacks.
  • Stayed December 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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tennessee
1 review
5 of 5 stars Reviewed November 19, 2008

I always talk to the staff at the Hilton Garden. it is so refreshing to speak to someonre who cares. This Hotel cares about your stay. I travel a lot, it is nice when somebody knows your name. The rooms are always ready upon arival and clean. When i stay in southaven,I stay at the Hilton Garden. Hands down the best stay in the area for a full service hotel.

  • Liked — They take care of you
  • Disliked — N/A
  • Stayed November 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Kansas City, MO
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2007

I got stranded by Northwest Airlines at Memphis and needed a hotel. I was able to make a last minute stay at this Garden Inn and found it very modern, clean and cookie-cutter Garden Inn. The staff were very friendly and helpful, which helped with my difficult 24 hour "layover" in MEM. Recommend it for business or personal travel, with walking distance to a mall and restaurants.

  • Stayed December 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Lubbock, Texas
Top Contributor
178 reviews 178 reviews
57 hotel reviews
Reviews in 60 cities Reviews in 60 cities
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed November 19, 2007

My compliments to the Hilton Garden Inn (Southaven, MS), management and staff.

I stayed at this property for business in late October...I was not disappointed. The property is exceptionally clean, modern, safe, and convenient. The hotel staff was helpful and friendly in every respect.

If your plans include a stay in the South Memphis / Southaven area, I would not hesitate to recommend this hotel.

  • Stayed October 2007, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Memphis Southaven, MS

Address: 6671 Towne Center Loop, Southaven, MS 38671
Phone Number:
Location: United States > Mississippi > Southaven
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Southaven
#2 Business Hotel in Southaven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven, MS 3*
Number of rooms: 117
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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