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“Yep, we would stay there again........” 4 of 5 stars
Review of Hilton Garden Inn Memphis Southaven, MS

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Hilton Garden Inn Memphis Southaven, MS
3.0 of 5 Hotel   |   6671 Towne Center Loop, Southaven, MS 38671   |  
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Ranked #2 of 16 Hotels in Southaven
Certificate of Excellence 2014
Jackson, Mississippi
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
“Yep, we would stay there again........”
4 of 5 stars Reviewed March 22, 2014

We stayed at the Hilton Garden Inn in Southaven for 2 nights, Dec. 31-Jan 1. Location is obvious. It's close to, but not in Memphis, is in the middle of good restaurants, and it's in a safe, new area. And maybe more eye catching to some, it's located on Towne Center Loop, a literal walk-across-the-street to Southhaven Towne Center. An internet website lists the year built as 2006, but it looks and feels newer. Our 3rd floor front room overlooked the hotel entrance and was quiet even on New Year's Eve. The lobby was attractive and inviting, and offered complimentary coffee. If you don't choose the hotel restaurant for breakfast, there is a good choice of fast food places that don't require getting out in traffic. Our room was everything thing you would want - clean and up to date, comfy bed and linens, sparkling and clean bath, no hidden dirt, an on-wall a/c thermostat and a Keurig coffee maker.

Two negatives kept our rating to a 4 instead of 5. Two of the front desk staff appeared to be indifferent, and one could be described as unfriendly. All other staff members were the opposite - very good at their jobs. The other negative was the lack of weather stripping underneath the a/c unit in our room which brought in a cold draft. This was more of an annoyance, probably something overlooked during construction, and more than likely not noticeable other than winter. Overall, this was a very good stay, and we would stay there again when in the area.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, April 17, 2014
OMG. What a nice review. You spoke of our strengths and were informative, but gracious, about our weaknesses. We did not realize there was a weather stripping issue under the air conditioner. Thanks for the heads up. We will get that taken care of.
I'm so very glad that you posted visitor pictures. We are in the process of updating our property pictures but the Photographer cannot come until August. The fact that a visitor took the pictures let's other guest know that this is the natural state and condition of the room they will encounter when they arrive. No surprises.
It is a little out of the norm for our front desk people to be out of sorts or unreceptive to our guest. I apologize for that encounter. I hope it was just a single "Bad Day Event". No excuses offered. This is something we will check into to correct the problem. We do hope you will stay again and you can let us know if we have corrected your concerns. Happy trails to you.
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244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2014

I truly enjoyed my stay here it was a relaxing and calming oasis. The lobby has been decorated beautifully and it creates an ambiance of tranquility.It was a "girls weekend" and a getaway to have fun with each other. The rooms were immaculately clean and decorated beautifully. There were two options for breakfast and we chose the "sit and serve"LOL. The food was served quickly and it was of high quality. We also spent time in the Jacuzzi but were disappointed by the pool being out of order. We stayed at the Hilton Garden Inn Memphis Southaven so that we could be in the middle of the action with close proximity to the mall. Friday night was spent in Tunica, MS at the Harrah's enjoying the gaming opportunities and the wonderful buffet provided. Saturday was spent in Memphis enjoying all of the attractions of the Stax Museum, rendezvous and Beale Street. I truly enjoyed my stay and highly recommend this hotel.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, April 17, 2014
So glad we were able to add to the pleasures of "The Girls Night Out'. Please visit with us again. We'll ask the mall and restaurants to prepare for your next visit. They are wonderful neighbors.
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Raymond, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

We stayed in this hotel due to a Dance Competition in Memphis, TN. Late that night after the competition, we came straggling in weary and thirsty. One of the Staff members looked at us and went into a back room and just handed us each a bottle of cold water! FREE! And with a smile!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, March 17, 2014
Thank you for sharing this. We are pleased that our Desk clerk responded in this way. Thank you for choosing the Hilton Garden Inn to serve your hospitality needs. Hope to see you again soon.
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Clinton, United States
1 review
5 of 5 stars Reviewed March 3, 2014

Hilton Garden Inn I will recommend all over the U.S. I went to Knoxville, TN and it was awesome. They are very nice and helpful. I checked out @ 2:00 and they they credet me for a half day instead of the whole day. An emergency came up and I had to leave Knowvill, TN to head back home. I thought that was a miracle and it was.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, March 5, 2014
Sometimes things come up that we can't predict. I hope everything worked out for you.Stop back in if you are traveling through again.
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Naugatuck, Connecticut
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

The staff at the Hilton Garden Inn was top notch! We were a group of 29 and the check in process was the quickest our group has ever experienced. The rooms were comfortable, the lobby inviting and breakfast each morning was served quickly and was delicious. Cudos to the entire staff!!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, March 3, 2014
It means alot to hear from our group leaders after they have stayed with us. Thank you for chosing us to host your group. I have to say that working with a group like your's was a true pleasure. Your High School choir members were well behaved and very courteous. It was easy to see that they love performing. We so appreciated the preview performance ya'll did for our staff. We knew immediately on hearing their lovely voices that this is not your normal High School choir. They are over the top and deserve to travel internationally. Please come again.
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Southhaven, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 26, 2014

We enjoyed our stay. The towels and bedding were really soft. Everything was clean. There was easy access to lots of places to eat and shop. The staff was very pleasant. The restaurant downstairs offered an excellent array of breakfast foods and it was delicious. We will definitely choose this motel again!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, February 28, 2014
We are very happy to have you as a guest and look forward to your next trip in our area. We'll keep the light on for your return.
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Arkansas
Top Contributor
140 reviews 140 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 26, 2014

The staff at this hotel is over-the-top. The decor of the lobby is refreshing. Breakfast was amazing. Room was very clean and comfortable. Loved this place! I will definitely stay here again. Thank you!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review, March 3, 2014
Over the top is just where we want to be. Thank you so much for confirming we have reached our objective. This calls for an employee celebration! I know they will appreciate your input.
Have a great year and we hope to see you back soon.
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Additional Information about Hilton Garden Inn Memphis Southaven, MS

Address: 6671 Towne Center Loop, Southaven, MS 38671
Phone Number:
Location: United States > Mississippi > Southaven
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Southaven
#2 Business Hotel in Southaven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven, MS 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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