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“Below HI standard” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Motel   |   1226 Philips Lane, Pearl, MS 39208   |  
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Ranked #17 of 19 Hotels in Pearl
Milledgeville, Georgia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Below HI standard”
3 of 5 stars Reviewed March 1, 2012 via mobile

Stayed 3 nights at this hotel while on business. All I can sayis that I was underwelmed. This hotel is far below the standard I have grown to expect from HI. It is the little things like the comfort of the bed, the filthy tile grout and the nice layer of black gunk growing in the corners in the bathroom and door hinges. Oh yeh, the surly staff was a nice touch also. Amazing what a smile and "Good Morning" does to start your day. If nothing else, this stay helps me decide that Hampton is better or me.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Case Manager at Comfort Inn, responded to this review, March 27, 2012
Dear wkelly5688,

First of all, thank you very much for your recent stay with us. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience. We have sent you a private message with more information. I look forwarding to hearing back from you.

Sincerely,
Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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    5
    3
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Chattanooga, TN
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 23, 2011

We stayed here primarily because my son loves their cinnamon rolls. We paid $85 for the room, thinking that was a pretty attractive rate. The staff was excellent and went out of their way for us on a couple of occasions, but the room left a lot to be desired. This hotel is an older property and the décor and space are not up to HIE standards. You will listen to your room air-conditioner cycle on and off all night, and the light from the parking lot will keep you awake because the curtains (single layer) are inadequate to fully cover the window. The beds were the biggest surprise…normally a HIE strong suite, these beds were no telling how old. The surface was soft, but the bed sagged several inches in the middle. This felt more like a Motel 6 to me. That said, the breakfast was very good and the staff was great. But we will opt for the Hampton Inn next door on the next trip.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 17, 2011

On the morning I was checking out of this hotel (after two extremely long days of meetings and before I was to take a 6-hour drive back home) I was awakened by the housekeeping staff at 7:45 am.

When I checked with the front desk as to why I was awakened I was told there had been a mistake and was given a sincere and heartfelt apology. Unfortunately after that I was awakened by the housekeeping staff beating on my door TWO more times in the hour after I called the front desk.

Evidently although check out is 11 am the policy at this place is to get guests up and out before 9 am. It worked that morning because even though I wanted to sleep in get some rest before I had to drive I could not rest and finally got up and checked out around 9:30.

What an absolutely terrible morning!

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppycts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2010

Hotel was a little worn but the room was clean. Breakfast includes basics like cereal and toast, scrambled eggs, biscuits w/ gravy and bacon. A lot of decent restaurant selections within a 3 minute drive so there's no need to get back on the freeway. However there's no restaurant within walking distance unless you want to go to Ruby Tuesday's. The hotel is located right behind Econo Lodge - it shares the same parking lot as Hampton's Inn.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 9, 2010 via mobile

Terrible hotel! The carpet in pur room was wet and buckled up. The air conditioner could not remove the dampness from the room. When I arrived I smelled bug spray in the parking lot, and when I left the next morning my car was crawling with ants! The staff obviously knew of the ant problem but only offered a "sorry about that". I will never stay at that hotel again!

  • Stayed October 2010
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulfport, MS
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 29, 2010

We were in Jackson for one night, and needed a clean, comfortable, safe place to stay. We chose the Holiday Inn Express in Pearl based on reviews from TA and the location. We were well pleased with the accommodations. We had a room with two queen beds. It was very clean and inviting. The beds were quite comfortable, and the bathroom was well equipped with plenty of towels, bath cloths, and toiletries. We had an early breakfast with hot and cold selections that were well stocked. Everything was much to our satisfaction, and the room rate was a great value!

Stayed January 2010, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 4, 2009

Due to a flat tire on a road-trip, my friend and I had no choice but to stay in Pearl overnight. We booked our room on Hotwire about an hour before arriving. I have to admit, I was hesitant to stay here. I'm more of a Sheraton/Hilton kind of girl, but I was extremely impressed with this hotel. From check in to check out, the staff was wonderful. Even though it was late at night, the young man who checked us in was pleasant and helpful. Our room was spacious and clean. Beds were very comfortable. Good free breakfast in the morning. Free wi-fi in rooms.
The morning staff was so helpful in advising us where to go to fix our flat. They even drove by to check on us a few hours later while we were at the gas station! I wish I remembered their names so that I can thank them.
This Holiday Inn and it's staff completely changed my views on Holiday Inns (in a positive way). Other hotels can learn a few things from this place!

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 1226 Philips Lane, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 19 Hotels in Pearl
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Ideally located next to Jackson Airport, the Comfort Inn® in Pearl, Mississippi is a great place to stay while visiting the area. Sites we recommend visiting while in Mississippi include: Trustmark Park, Bass Pro, Lefleur Bluff State Park, Mississippi State Fair Grounds, Miss Forestry Museum. Your Morning Breakfast is full of hot and delicious options. ... more   less 
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Also Known As:
Holiday Inn Express Pearl-Jackson Intl Arpt Hotel Pearl
Holiday Inn Pearl
Pearl Holiday Inn

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