I'm never one to be picky or even write a bad review, but I feel this one might help some of you out there.. I feel bad to give a place a horrible review, but I love to read them b/c it helps me decide whats important to me. Some of this may not matter to you, some of it may. But here is what you should know. NO POOL!!! Come on, its Mississippi, its hot, its summer and there's no pool. I guess this is my fault for not looking at more details on the hotel. I guess I assumed there would be a freaking pool, but there is nothing. When I asked the guy if they had a pool, he told me, No, no pool but we have free guest laundry. He said that 3 times, free guest laundry. When I'm away from home, I DON'T WANT TO WASH CLOTHES! This makes this hotel perfect for the traveling business man I guess, but that is not what I was there for. Yes I was there on business, but I'm not doing laundry, PLEASE!!! When I get to the room, it is clean, so I didn't give it the worst rating I could have b/c it was a clean place to stay and that is very important to me, BUT you better enjoy that cleanliness when you first get there, b/c as we learned on day 2, they don't clean your room daily, only once a week. Wow, that was a shock. NEVER been to a basic hotel that someone didn't come around and tidy up my room, make my bed and leave me fresh towels. Ok, I get it, they told me all candlewood suites are that way, not sure if thats true, but that is what was said. Again, I guess I should have checked to make sure my room was cleaned everyday, how ridiculous that seems to me! So when my husband stops by the front desk to ask for more clean towels, they say sure, just bring us your old towels and we give you fresh ones. Seriously? I need to collect my old towels and haul them down 3 floors just to get fresh ones? Who at that front desk wants to handle my dirty used towels? That was infuriating. Again, I have NEVER had to do this. One last disappointing thing, I broke a tooth on my second day there and decided to leave out the next morning one day early. Begged the front desk to let me check out a day early and get a partial refund or pay a cancellation fee b/c I had to get to my dentist ASAP b/c I was in alot of pain. Well like the rest of my stay, I was let down. B/c I booked through hotels.com, they could do nothing for me. I do understand this and its my fault, but it just adds insult to injury and my stay was just a big disappointment. No toilet paper holder for toilet paper, that was weird. No bathroom counter to spread out my stuff, just a little sink with no space, that was definitely an inconvenience for sure. No ice maker. You have to let your fridge make the ice. In the 2 days I was there, the ice maker never filled up and I just went to the dollar general next door and bought ice. The toilet didn't flush very well. It took 3-4 flushes to get all the toilet paper down and it didn't fill back up with water, just strange. No continental breakfast when so many places are offering a small complimentary breakfast these days. There is a small kitchen, but like the laundry, I'm not cooking in a hotel. The air worked, the shower functioned properly, the bed was comfortable, oh yeh and did I mention FREE GUEST LAUNDRY!!!
Someone told me the Holiday Inn Express is the best place to stay in town but that it was $150 per n...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us and leaving your detailed review. The Candlewood Suites hotels are our extended stay hotels, and are meant to make you feel more at home. Our signature hotel amenities allow you to live, work, and relax in much the same way you would in your own home without feeling like you’re in a hotel. We offer weekly housekeeping as well as fully stocked kitchens in your room. We do not have a restaurant on property, but offer our Candlewood Cupboard where you can pick-up a variety of food, beverages, and even toiletry items whenever you want.
IHG offers a variety of hotel brands with amenities you are looking for. If you need an extended stay hotel offering free breakfast, our Staybridge Suites would work better for you. If you are looking for a hotel with daily housekeeping as well as complimentary breakfast, our Holiday Inn Express hotels would be a good fit. Our Holiday Inn and Crowne Plaza hotels offer daily housekeeping and are full service
hotels with full service restaurants on property.
We apologize our Candlewood Suites was not the right fit for you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.