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“Great location and hotel, not many issues” 4 of 5 stars
Review of Hilton Garden Inn Jackson/Pearl

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Hilton Garden Inn Jackson/Pearl
3.0 of 5 Hotel   |   438 Riverwind Drive, Pearl, MS 39208   |  
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Ranked #1 of 19 hotels in Pearl
Houston, Texas
Top Contributor
182 reviews 182 reviews
100 hotel reviews
Reviews in 75 cities Reviews in 75 cities
107 helpful votes 107 helpful votes
“Great location and hotel, not many issues”
4 of 5 stars Reviewed September 6, 2012

I've stayed here for business one other time. From the airport I called the shuttle van and it took about 30 minutes. It was kind of awkward when he pulled up to a spot a long ways away from the pick-up lane, so I walked to him. I was able to check-in early and it was a nice room. Grabbed some lunch next door at the Lone Star (there is no wifi there), and headed back to the room where there was wifi. The made-to-order breakfast is very good (and free for elites). Based on location, rooms, and service - I'd definitely return if in the area again. Good stay.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Director of Sales at Hilton Garden Inn Jackson/Pearl, responded to this review, September 21, 2012
Thank you for the wonderful review. I will let Lone Star know about the inquiry of WiFi at the restaurant. They are always looking for ways to improve for the traveler. Thank you again for the time and effort put into the review. All comments help our guests learn more about our property. Look forward to you staying again.
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127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Middletown, Delaware
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 9, 2012 via mobile

Stayed one night on business. The hotel was very clean and the staff was very accommodating. I would want to stay here again when in town. Very close the movies and restaurants and shopping. Beds were very comfortable. Most important ... The A/C was cold!

Stayed August 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, August 24, 2012
Thank you for writing a great review for our property. We look forward to you staying with us again.
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Imperial, MO
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2012

Clean, comfortable, friendly staff. The hotel is walking distance from several good restaurants and movie theatre. I would stay again and have rebooked for a ouple weeks from now. Also, the Mississippi Braves Ball Park is close as well and Bass Pro Shop.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, August 24, 2012
Thank you for the great review of our property. We look forward to you staying with us again.
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Lansdale, Pennsylvania
Top Contributor
158 reviews 158 reviews
38 hotel reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 19, 2012

Stayed here twice this wk & had a king both times. I'm a Garden Inn regular & have probably stayed in at least 50 of them across the couintry. For some reason the "dial a bed" that Hilton uses on king beds in the Garden Inns was very uncomfortable in both rooms I had this wk. Pool is also very small by hotel standards. Service was very good but make sure you request an "odd numbered" room as the even numbered rooms are literally on the shoulder of I20 & are very noisy.

Room Tip: Don't stay in an even numbered room!!
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, August 24, 2012
Thank you for the review of our property. Sorry the king bed adjustable knob was not operating properly. We continually check each baffle and knob for issues. We try to fix the issue before a guest has to experience it. We look forward to you staying with us again. And maybe we can accommodate you away from the interstate as well.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 12, 2012 via mobile

It is very central located to where we wanted to be. Excelant restaurants very close by

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, August 24, 2012
Thank you for your review on our hotel. We are glad you found our service and location to be exactly what you needed. We look forward to you staying with us again in the future,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 7, 2012

I have stayed at many Hilton properties including the Hilton garden inns.
This property was okay-- nothing exceptional. My first room was not cleaned when I opened the door to start my stay. It appeared the previous guest from a "PIG" so I returned to the lobby to get a new room. The location is good with plenty of restaurants to choose from in the area from fast food to Longhorn Saloon & Grill is next door so you can walk.

The staff was pleasant, but appear less energetic than any hotel I have stayed this year.
The team member who hosted the breakfast ... she was great.

Room Tip: Don't get a room facing the freeway or the Hotel high power light shinning into your window
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, August 24, 2012
Sorry for your room not being ready at check in on the day you arrived. We take full responsibility for sending you to a room that was not ready. Although we changed you to another room, we understand this is not what is expected of a Hilton Garden Inn at check in. We hope that you will give us another chance to show you our appreciation.
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Sedona, AZ
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 31, 2012

The room was OK - very surprised that the Suite Shop wasn't very well stocked. Also noticed the restaurant wasn't opened on a Saturday night. Thank goodness the Longhorn Saloon & Grille next door was :).

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colette T, Director of Sales at Hilton Garden Inn Jackson/Pearl, responded to this review, March 21, 2012
Thank you for choosing to stay at Hilton Garden Inn Jackson/Pearl. I want to apologize for the Suite shop not being fully stocked during your stay. We try to keep it as full as possible. I also saw your comment about the Restaurant. Our location only has the restaurant open for breakfast. We have room service provided through Lone Star Steakhouse. Sorry this was not told to you during check in. We appreciate your concern and value your review of our hotel. Let us know if there is something we can do for your stay the next time you visit.
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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Drive, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 19 hotels in Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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