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Hampton Inn Jackson/Pearl-International Airport: Traveler Reviews

2.5 of 5
1234 Phillips Street, Pearl, MS 39208
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Hampton Inn Jackson/Pearl-International Airport
Ranked #9 of 18 hotels in Pearl
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45 reviews from our community

    Trip type
Traveler rating
    6
    15
    12
    5
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Date Rating
1 review
1 helpful vote 1 helpful vote
“Mediocre”
3 of 5 stars Reviewed February 2, 2013

My family and I usually find Hampton Inn to be very clean and visually appealing, which is why we decided to only stay at Hampton Inns while traveling. However, I'm wondering if the room we received this time around was because we are on a military rate. Why? Well, lets start with the fact that the first thing I noticed when I walked in was the big empty space next to the TV--where the microwave and fridge USED to be. Then, upon looking up at the ceiling, it appears that some work or cover-up painting occurred that is very visually I unappealing. The flat-screen TV sitting on top of the dresser must REALLY be heavy because the top of the dresser is SAGGING in the middle. The coffee maker and hair dryer in the bathroom are very old models.
The room is clean and the front desk staff are professional and helpful. In fact, when I asked the front desk receptionist if all the rooms were without microwaves and refrigerators, she politely replied that some rooms do and some don't, but no one knows which rooms do or don't because they "move them around so much." This response raised a number of other questions in my head, but I left well enough alone.
I'm only writing this negative review because I am surprised that the Hampton Inn has locations where the rooms are sub-par, or should I say, right along the lines of a much less expensive motel.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CLeaneye12 about Hampton Inn Jackson/Pearl-International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
“Average Hampton”
3 of 5 stars Reviewed January 31, 2013

The lobby renovation is complete but the rooms are a little dated. Good location near the interstate and restaurants. Not the best option in Jackson but will do for one night stay. One plus was the number of channels available on tv, it's the little things....

Stayed January 2013, traveled on business
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Ask OTR67 about Hampton Inn Jackson/Pearl-International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynthia b, Front Office Manager at Hampton Inn Jackson/Pearl-International Airport, responded to this review
May 16, 2013
Thank you for your feedback regarding your stay at our hotel. While we are delighted that you found our hotel to be conveniently located to nearby restaurants as well as the highway, we are sorry that you were disappointed with some aspects of your stay.

I truly apologize if you found our hotel to be somewhat dated. Our guests' satisfacation is very important to us and we try hard to make sure all of our guests have a rewarding stay. Your feedback is very important to us and I will make sure to keep your comments in mind to better our property.

Please accept our sincere apologies and we hope that next time you are in town: you consider staying with us again.
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Anacortes, Washington
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“war zone! Nasty breakfast! Surly help! RUN RUN RUN RUN AWAY”
1 of 5 stars Reviewed January 29, 2013

I stayed here on Jan 23 2013, and I won't be doing that again.

This place is torn up. I've stayed at places that were undergoing renovations before but this looked like some kind of war zone. I really thought I'd walked into the London blitz.

The clerk that checked me in wouldn't give me a bottle of water.
All this money and I can't have a bottle of water OR a clear path to my room?

The room was ok, and I slept well enough. Average. Not great.
The milk at breakfast tasted like it was about six weeks old.
The other employees I encountered were nice enough. Nicer than I'd be if I had to work in such a mess!

I checked out and left after breakfast. I didn't even want to try and interact with these clowns and ask for a refund.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask slutcakes about Hampton Inn Jackson/Pearl-International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBarot12, Manager at Hampton Inn Jackson/Pearl-International Airport, responded to this review
January 30, 2013
Thank you for taking the time to review your recent stay at the Hampton. I am disappointed
we failed to give you the fine accommodations and consideration we strive for with all our guests
– the type of service in which we pride ourselves. I would like to apologize on behalf of the hotel and its team for your stay. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled as we finish our renovations. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure that we will do everything we can to make your stay a comfortable and happy one.
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Tennessee
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
“Lobby is under construction until February 2013”
3 of 5 stars Reviewed January 12, 2013

I have stayed at every Hilton property in the Jackson area and this is my least favorite. The location is good, near the airport and close to restaurants, movies, and the Bass Pro shop. However, it is an older property that needs renovation. The lobby/breakfast area is being renovated now. There was dust everywhere and breakfast was served in a conference room. The staff said it should be finished by February 2013, so check before you travel if this is an issue for you. My room was just run down. Everything worked, but was old and dingy. There are no electrical outlets near the bed to plug in you phone or laptop. The bathroom is very small. Parking was inconvenient - all the parking is at one end of the hotel, away from the lobby. There are many nicer hotels in the area, I would pick another. My favorite is the Hampton Inn Jackson-Flowood.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TinySwimmer about Hampton Inn Jackson/Pearl-International Airport
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cynthia b, Front Office Manager at Hampton Inn Jackson/Pearl-International Airport, responded to this review
January 13, 2013
I appreciate the review of your recent stay with us. Your opinion is very important If you are ever in the Jackson area we would love to have you come back and stay again.
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Richmond, Virginia
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
18 helpful votes 18 helpful votes
“A sticky note on my head board”
4 of 5 stars Reviewed January 10, 2013 via mobile

Overnite stay after a week work in mississippi, just trying to find a hotel that is closer to the airport. Check in was a breeze, then a little surprise on the headboard when I found a sticky note saying that my duvet cover was clean. Wow, should I expect a dirty one if I am a paying customer? I don't think so. 5 minutes in the room I started hearing someone drilling things downstairs and my hallway light infront of the bathroom start dancing with it and continue to dance even after the drilling stop. I got headache from the blinking light and decided to shut it off. As far as vlose to eatery this property is.in a walking distance to ruby tuesday, mcalister, wendys popeyes , cracker barel. I didn't know how is breakfast since I left before it started.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask deb-5584 about Hampton Inn Jackson/Pearl-International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynthia b, Front Office Manager at Hampton Inn Jackson/Pearl-International Airport, responded to this review
January 13, 2013
I appreciate the review of your recent stay with us. Your opinion is very important to us as well if you are ever in the Jackson area we would love to have you come back in stay again.
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Additional Information about Hampton Inn Jackson/Pearl-International Airport

Also Known As:
Hampton Inn Jackson Pearl Airport Hotel
Hampton Inn Jackson Pearl Airport Hotel Pearl
Hampton Inn Pearl
Pearl Hampton Inn
Address: 1234 Phillips Street, Pearl, MS 39208
Phone Number:
Region: United States > Mississippi > Pearl
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 hotels in Pearl
Price Range: $
Hotel Class:2.5 star (2.5*)
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