We booked online through a third party and requested a non-smoking room. When we arrived, the clerk said all they had was smoking. When I protested, she went on a diatribe about people who book online through third party sites and complained rather bitterly about the low reimbursement the hotel was paid by online bookers. Her basic message seemed to be, "we HAVE to take these bookings, but we really don't want you here". When we went to the room, there was no phone, the cleanliness was not great, the bathroom door didn't shut right, the toilet made a loud shrieking noise when flushed, and the inside door handle fell off when we tried to go out! We complained (even though the clerk did not cease her cell phone conversation) and when we returned from dinner there was a phone and the door handle was fixed. The location is excellent for both the university and the square, but fairly noisy. In a small town with limited hotel resources and high demand, there didn't seem to be much motivation to have an attitude of service here.
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- Also Known As:
- Comfort Inn Of Oxford Hotel Oxford
- Comfort Inn Oxford
- Oxford Comfort Inn