The General Manager is rude and unhelpful. She flat out refused to credit me for 1 night stay $138. Even though the policy in the room clearly states, if part of your stay is unsatisfactory, contact the manager. We promise to make it right, or you wont pay for that part of your stay. Stayed here for 2 nights, and on the 2nd night I returned to my room after midnight to find my room had not been cleaned. No fresh towels etc..When I complained to the desk that night, I was told that there was nothing they could do. Really? Spoke to GM the following morning and shes telling me the maid said I didnt want service that day. I ask her why would I say such a thing? Who is she gonna believe, the paying customer, or the lazy maid staff? So snotty and condesending. When I complained to 800# & there website. I received a rude vm from her that she sees I called 800# & left a complaint on the website. She would be more than happy to explain to me again to situation. I dont need her to tell me what a maid said. The maid doesnt want to get in trouble for not doing her job. Never had such a bad experience in all my years of travel. I WILL NEVER STAY AT A HOLIDAY INN EXPRESS after this nightmare. This is how they treat priority club members. What a joke.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Oxford is located in the heart of Oxford, Mississippi and 3 miles from the Ole Miss campus. This interior corridor hotel features 81 elegantly appointed guest rooms including 34 suites, complimentary deluxe Continental breakfast, an elevator, coin operated guest laundy, a fitness center and business center. All rooms feature 2 two-line telephones, voice mail, data ports, high speed Internet acess, coffee maker, iron, ironing board, hair dryer, work desk, ergonomic chair, ceiling fans. All suites feature micro/refrigerators with wet bar and sleeper sofa. All basic rooms have microwave/refrigerators. ... more less
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- Also Known As:
- Holiday Inn Express Oxford Hotel Oxford
- Holiday Inn Oxford
- Oxford Holiday Inn