I stayed here before, and gave them the benefit of the doubt by thinking (hoping) things were one-off problems. I now know that they are not, and the problems here run deep.
The hotel is under renovation. Yes, that happens. But this is worse than my worst home renovation story, and slower than anyone could ever imagine. Reviewers complained about it for May, and then others after that, and now I'm adding to the complaints (still renovating at the end of August - see pictures). In May, I was told it would be finished before I arrived; in June I was told it was almost done; in August, I was told it was almost done. I am not the only guest fed up with the mess, and the constant excuses.
Others have complained about the erratic (at best) internet and now I am, too (I think I was very lucky last time I stayed here). The first night I was told I was too far from the router (OK, get a bigger router, or a repeater), the second night the excuse was that there were too many people on line (get a bigger router, or a repeater, to handle your hotel capacity), and the third night I was offered a room change and the staff member was visibly annoyed that I didn't accept it - at 2:00am. And of course, there was no guarantee this would fix the issue.
With all these problems the next day I was going to use the computer in their (advertised) business center to do some work, and to print a few pages. By this stage I wasn't surprised that despite what they say on the hotel's website, the Holiday Inn Express does NOT have a business area. The staff member at the front desk didn’t say it was part of the 3-4-5 month renovation - she didn’t even know if they ever had one.
The hotel has only one, very slow elevator (shared by all the guests, and the staff and their equipment), and to add insult to injury the pastries at breakfast were stale, and the scrambled "egg" was something yellow and rubbery - maybe reconstituted egg product?
Some of the staff members act like they are doing you a favor letting you stay there, while others apologize for the long-term renovations and internet problems, but they don't do anything, they (presumably) don't tell the manager about the (many) unhappy customers, and the manager doesn't return messages to call the customer.
Both Hampton Inn and Holiday Inn Express are overpriced, and priced similarly (no discount offered for renovations or anything else), but there are a few key differences - Hampton Inn has a swimming pool (Holiday Inn has no pool), it has a good breakfast (see above comments, and those from others), and it has a business center - but only the lobby has wireless internet. And Hampton Inn has a satisfaction guarantee.
If the Holiday Inn Express has no interest in satisfying its customers, advertises facilities it doesn't have, charges full price for less than optimal facilities, doesn't have a pool, and has long term, ongoing internet problems (see ALL the reviews), and the only reason I stayed there or recommended it earlier was for the internet ... I strongly suggest you stay elsewhere.
Note: The stay above was in August (that was my second time at this hotel), but I had to wait because Trip Advisor has a limit how often you can review a hotel. So I waited a couple extra days because I was visiting the area again last week.
This was the middle of September and I did NOT stay there, but I stopped in to see the status of the renovations: the lobby still needs to be painted, there is still no business center, and the cones and construction materials are near the elevator in the same place as in the picture I took 4 weeks ago. I'm not sure exactly how long they have been "renovating" the area; I do know it has beein going on for at least 4 (or is it 5, or 6) months and during this period they still charge full price, and if you ask ahead of time they always say it is "almost finished".
Rooms are nice - if that's all you want.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.