Unless there are NO other hotel rooms available in Olive Branch, do not stay here. One of my worst hotel experiences ever!
Due to Memphis activities, NBA games, multiple high school graduations in the same weekend (Memorial Day), it was very difficult to find a hotel room of two queen beds in Olive Branch. I have stayed in multiple Comfort Inn locations previously, so I had no initial concerns to reserve at this hotel.
I made my reservation months in advance. The only room available was a king-only. I was traveling with a sister, so I requested a roll-away bed be available so that we would be more comfortable in our sleep (I am driving the 1,300 miles of this trip.)
Both my sister and I followed-up via telephone multiple times before arrival to check on the availability of the roll-away bed and were told that our reservation had this noted and there should be no problem.
We arrived early on the day of our reservation and were told no roll-away beds were available.
The elevator was not working so the guests had to go to any second floor rooms by a very narrow and deep stairway hauling their personal items (luggage, etc.). Only one person at a time could come up or down the stairway due to the narrow width. Lawsuit waiting to happen if someone should fall! The staff was indifferent to any requests and no offer to help the guests arrive at their second floor rooms.
The walls looked like the hotel was still being constructed (plaster, plastic sheets).
The pool was a pig sty looking like swamp water (I wish I had my camera handy to take pictures.)
Upon arrival of our second floor room, the air coming out of the A/C unit smelled as well as the carpet. This is supposedly a non-smoking hotel. There was no way my bare feet were going to touch the carpet. The bathroom and bedding appeared clean, though.
The computer for personal use was in a corner of the breakfast/sitting area with no privacy.
The breakfast provided was okay.
The pictures on the hotel website must be from when the hotel originally opened. It does not look like that now! Apparently the hotel is being renovated based on the other reviews. I still will not ever stay here again and considered the hotel a waste of our $'s.
If there had been rooms available in other hotels nearby including a Hampton Inn across the highway, my sister and I would have walked out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.