Overall the property was nice, the rooms were very nice except they were not ready at the 3pm check-in. After driving 13 hours we were a little disappointed. Check-in went smooth, the rooms were real nice. I inquired in regards to the renovation or was it newly built. For 11 years old they did a heck of a job! Very modern and clean. Interacted briefly with some members of house keeping, very friendly, very nice "Good Morning" upon leaving my room! Made for a good morning till check-out!
The down side...
I booked two rooms with 2 adults in one, and 2 adults and two children under 6 in the other. My prepay online price was 99.99 per room plus tax (217.98). Standard adult occupation, no extras! Had I not been so tired when I signed the agreement at check-in, I was charged above the online rate and was told their was an additional adult charge? My new charge was $261.58, I inquired after check-in and got nowhere with the staff on duty. I then inquired at check-out and was informed I screwed up in making my on-line reservation and payment. Booking on-line is pretty much cut and dry, but after arguing and pointing out there was no EXTRA adult other than the 2 in each room my credit was credited.
I guess my advice would to be double check the rates at booking, check-in and then check-out. I would not have guessed that there would be OTHER charges for adults that did not travel with me. Aside from this issue everything was good!
- Official Description (provided by the hotel):
- Relax at Holiday Inn Express Olive Branch minutes away from Olive Branch Business Park and three area golf courses, with easy on/off access from Hwy. 78 & 305. Our newly renovated hotel sits across the street from the Olive Branch FedEx Ground Hub and 70 miles from new Toyota site in New Albany. Whether you are traveling for business or pleasure, you will be sure to find comfort during your stay with us. Our 80-room property features our complimentary hot Express Start breakfast, wireless Internet, an outdoor pool, smart shoppe little store, many different suites, business center, fitness center an elevator and a meeting room. In all rooms- free high-speed Internet, coffee makers, microwaves and refrigerators, hairdryers, irons and ironing boards, two phones , expanded cable television with complimentary HBO. We are 3 miles from Memphis city limits, 3 miles Olive Branch Business Park, 6 miles from Snowden Grove Park, 10 miles from Mike Rose Soccer fields, 14 miles from Memphis International Airport, 17 miles from Graceland, and 20 miles from downtown Memphis. Other attractions include Cherokee Valley, Plantation and Wedgewood Golf Courses, DeSoto County Civic Center, Tunica Casinos, and the Tunica River Front Park. Our building is interior access which only adds to guest safety. There are restaurants within walking distance. Make your reservation today and you can be just minutes from 'walking in Memphis'. ... more less
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- Also Known As:
- Holiday Inn Express Olive Branch Hotel Olive Branch
- Holiday Inn Olive Branch
- Olive Branch Holiday Inn