Perhaps it's because there are new owners that our rating differs from other reviewers but this accommodation has some fundamental shortcomings.
There is more to a B&B than a pretty room (which this is). There was no soul or spirit of a true B&B, no welcome, no sense of being 'at home', no interaction with the owners or other guests, no service, not even a full breakfast. The owners are absent, claiming to be 'a phone call away'. So the Inn (nice name but not an Inn at all really) totally lacks the personal touch which is integral to a B&B. In summary, not a B&B experience, more like a lodging room.
There are many examples of what is wrong but I'll choose just two. First, we arrived to find a map on the shop door in front of the property showing where the owners lived. We drove there to check-in to be told that they had emailed us the door code that morning. They realised it was a UK cell number and that we may not pick up their message but decided it wasn't necessary to greet us in person.
Just as poor was the breakfast coupon to be used at the Phoenicia Gourmet restaurant, a short drive away. The value of the coupon is not shown for good reason - nice as the Phoenicia is, $11.44 does not buy breakfast for two. It buys about half a breakfast.
Maybe the owners will read the our observations in the guest comment book and take action but for now it's B&1/2B at Ocean Springs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We certainly appreciate hearing from all of our guest so that we can continue to improve upon the experience while staying at The Inn at Ocean Springs. Unfortunately, there were a few things stated in this review that were not accurate. The Inn is not under new ownership. My husband and I opened the Inn at Ocean Springs. Additionally, we do offer a full breakfast at Phonecia Gourmet consisting of three different options with choices including eggs, bacon, pancakes and coffee. The breakfast is served at one of our favorite restaurants in downtown Ocean Springs and if the guest do not want to use their Breakfast Card for The Inn's Breakfast Special, the restaurant does allow for the card to be used toward something different on the menu. We will certainly work to do a better job of making sure that this is communicated more clearly to each of our guest.
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We do not live at The Inn; although, typically we do speak with each guest personally. In this case, we were not able to reach the guest before their arrival due to the phone number that was left being an international one. We will have to do a better job at finding another way to reach out to our international guest in the future.
We have always taken pride in the personal touches throughout The Inn. Years of planning went into opening The Inn in order to find the perfect place, decor that made a statement yet had meaning and making sure that the guest needs were met and hopefully exceeded. Therefore, a tremendous amount of thought was put in to every last detail of each of the rooms and into the experience that our Inn has to offer. The Inn is located in a building full of character that was built over 100 years ago and originally housed the Ocean Springs Record. It is in the middle of downtown and less than half a mile to the beach. We provide bikes to hopefully give the guest an opportunity to experience the town just as we love to. Strolling down to the beach or to your favorite shop or restaurants is such a treat. Ocean Springs has a very walkable and charming downtown and therefore giving the guest a breakfast card, instead of having breakfast at the Inn, was another way we felt our guest would be able to experience more of what Ocean Springs has to offer. We also added the back courtyard because we love to sit outside and enjoy nature. A glass a wine under the oak trees with the fountain in the background as the sun goes down is the perfect way to start your night or end it and I could go on.
I do wish that my husband or I would have been able to meet these guest personally. We just had our first child this past month so were not at The Inn, but I hope that guest will see that we have really tried to think of every last thing our guest will desire and more. Furthermore, we were inspired by a vacation we took were the key was under the rock when we arrived that has always held a special place in our heart. In creating the check-in structure for The Inn, this inn was part of the inspiration in allowing the guest to go directly to their rooms. We enjoy the intimacy that this type experience offers, but we are there (only a phone call away) if there is anything that a guest might need as well as frequently can be visited in the front office during the day.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.