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“The service was incredible!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs

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Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs
2.5 of 5 Hotel   |   7301 Washington Avenue, Ocean Springs, MS 39564   |  
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Ranked #1 of 10 Hotels in Ocean Springs
1 review
“The service was incredible!”
5 of 5 stars Reviewed September 21, 2012 via mobile

My family and my parents were supposed to have 2 rooms in this Holiday Inn aft driving 8 hours from Dallas on our way to Seaside, FL. The arrangements were made through Hotels.com and were completely messed up. When we arrived the reservations were made at the wrong hotel and this hotel had been sold out. Hotels.com was not able to find another hotel in the vicinity to accommodate us so their only solution was to refund our money which, after 8 hours of driving, was really no solution at all! The attendant at this hotel, Stephanie Jacobs, saw our children and my parents in the lobby with really no where to go and was able to find us a room for the evening and save our vacation. I would never recommend Hotels.com to anyone but there are still people in the service industry that understand true customer service and go out of their way to make others have an enjoyable time. Stephanie Jacobs and the Holiday Inn and Suites in Ocean Springs still embody that philosophy. Thank you!

Stayed August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, September 25, 2012
Everyone who walks thru our door or calls us is an instant guest of ours. We are pleased to have you experience a "Great Hotel Guests Love." Holiday Inn Express offers the Best Price Guarantee which not only allows you to get the best rate it also allows our guests to sign up for the Priority Club Reward Program to instantly begin earning points for your stay at no cost to you and points never expire. Thank you for recognizing Stephanie. Until your next visit...
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87 reviews from our community

Traveler rating
    54
    23
    9
    0
    1
See reviews for
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
jackson, ms
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2012

We took a weekend getaway trip after our daughter's wedding. We wanted to relax and enjoy the beautiful Mississippi Gulf Coast. The hotel was just what we needed....nice, comfy, CLEAN rooms with great Southern hospitality from the staff! We always enjoy and appreciate the hot breakfast. We would definitely stay there again.

Room Tip: All the rooms are non-smoking, which is very important to us!
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, September 6, 2012
Nothing better than coming back from a get-away and feeling refreshed instead of feeling like you need a vacation from your vacation. Pleased to be your get-away! Any time of the year is a perfect time to take advantage of the seasons of the coast.
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Concrete, Washington
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2012

I stayed at the Holiday Inn Express for three weeks for work. The stay was great! The staff were very friendly, the rooms were nice, and the hotel was clean.

The workout room was pretty good. Not the best I've been in, but there was a variety of equipment and it was sufficient.

I would highly recommend this hotel to anyone.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, August 31, 2012
We try to accommodate our guests with as many comforts of home as possible while staying with us for extended stays. You always have someone to talk to, a place to visit, a good night's rest and a great breakfast to start your day. We appreciate you! Come by to visit any time.
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Austin
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 21, 2012

Very helpful staff and sparkling clean room. Big, comfy beds with lots of pillows - choice of "firm" and "soft." Free internet connectivity and hot breakfast. Close to all the Biloxi attractions! Great spot for families.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, August 31, 2012
You summed it up perfectly! We are so pleased when our guests make the most of their stay and our location. We will see you next visit and you have so more to enjoy in our area. Thank you!
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Somewhere Alabama
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 19, 2012

This hotel was very clean, front desk attendants were friendly, rooms were very nice. All rooms non smoking. Pool is very small. Breakfast was typical Holiday Inn Express, which was good, not much selection though. Parking was terrible. Not near enough parking at this location.

Room Tip: There isn't very much parking at this hotel. We had to park at the hotel next door.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, August 21, 2012
We appreciate you! Turns out we have become a popular meeting spot for many families and businesses. Therefore sometimes we have mutiple cars per room which can exceed the immediate parking area but we do have secure monitored overflow parking just past the property.
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Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2012

My two sons and I stayed here twice while going across the country. The hotel is nothing super fancy, but it is clean and new and the staff is very helpful! The rooms were spacious and comfortable and the beds slept well. The kids were excited to know when we left that we would be coming back to the same hotel on our return visit. The breakfast buffet was hot and ample enough to find something even for picky eaters. My 7 year old was fascinated with the automatic pancake maker and my 3 year old was thrilled with the selection of cereals and yogurts. The only issue we had was that upon arrival both times our room was FREEZING. As in, so cold that we completely turned the unit off while we went out to dinner and the beach and it was still quite chilly when we returned. My only suggestion would be to lower the fan in the rooms to not freeze out your quests and also to save electricity. Overall, a great stay and would recommend to those vacationing in that area or passing through. We will make this a regular stop on our annual cross-country voyages!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corina G, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, July 25, 2012
We are so pleased to be part of your family adventure. Our pancake maker has been a hit with all our little guests. The heat of the summer right now has made us try to cool off our guests between the rooms and the pool. Thank you for the tid-bit we will make sure to adjust. Until the next cross-country voyage...
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Gainesville, Virginia
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 1, 2012 via mobile

I stayed here for a week on business and was not impressed. I travel to this area often for business and usually stay at the courtyard Marriott, but it and most other hotels were sold out. So unfortunately I ended up here. The room was large but felt empty due to the lack in furniture. The room was dark even with all the lights on. The worst part though was the mold in the shower, unacceptable! Also, it was very noisy, you could here people in other rooms and doors slamming.

  • Stayed April 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs, responded to this review, July 2, 2012
We appreciate the feedback on our property. We are rated #1 in Ocean Springs and our hotel is only three years old and mainly corporate hotel. However in the summer months we do have many guests traveling to the Gulf Coast for pleasure. During any stay during your travels please let the front desk or management know of any concerns. Please let us know when your travels bring you back we would love to show you why we are "Home away from Home" to so many.
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Additional Information about Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs

Address: 7301 Washington Avenue, Ocean Springs, MS 39564
Phone Number:
Location: United States > Mississippi > Ocean Springs
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Ocean Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Biloxi- Ocean Springs 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites in Biloxi-Ocean Springs, Mississippi on the Gulf Coast. Our hotel is located right off I-10 and SR609. Just 14 miles from the Gulfport-Biloxi International Airport (GPT) and convenient to all that the Gulf coast of Southern Mississippi has to offer. Travelers appreciate our 'Stay Real' experience. Our facility is smoke-free and pet-free. One has access to a wide range of area attractions to enjoy including the beautiful Gulf Beaches only minutes away. Play golf between business appointments at a number of courses just minutes away. Come experience the Biloxi nightlife with the Casinos. Nearby businesses within a half-hour of our hotel include Northrop Grumman, Huntington Ingalls, Keesler Air Force Base, Chevron, Biloxi Regional Hospital and Mississippi Coast Coliseum. Relieve stress by exercising in our fitness center, or swim and relax at our outdoor pool. Host your next business event or get together in our Meeting Room that can accommodate up to 35 people. Free High-speed Internet access is available in our lobby, business center, and all guest rooms. Start the morning off right with our complimentary Express Start breakfast. For business or pleasure, Stay Smart at the Holiday Inn Express & Suites Ocean Springs. ... more   less 
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Holiday Inn Express Hotel And Suites Biloxi- Ocean Springs

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