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“Very pleased with our choice” 5 of 5 stars
Review of Holiday Inn Express New Albany

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Holiday Inn Express New Albany
2.5 of 5 Hotel   |   300 State Highway 30 West, New Albany, MS 38652   |  
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Ranked #2 of 3 Hotels in New Albany
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
24 helpful votes 24 helpful votes
“Very pleased with our choice”
5 of 5 stars Reviewed November 16, 2013 via mobile

This is a Beautiful hotel, the entry way is stunning. We had an executive suite that was immaculate, spacious, very nice and roomy, tall shower head is a plus always in a nice size bathroom. Outside of the pancake maker not working properly, the breakfast was good and area stayed very clean. Th leads attending the breakfast area was very curious and prompt to help. The check was very quick and so was check out with a very friendly staff. We will definitely stay here again next year.

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traceva31, General Manager at Holiday Inn Express New Albany, responded to this review, November 20, 2013
Thank you for taking the time to write a review about your stay the our hotel. We value everyone of our guest and there opinions, good or bad. Our team is working really hard to come in each and everyday to make our hotel a better place to work and a great place to stay for everyone. Thanks again for staying with us. We hope to see you soon.
General Manager
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48 reviews from our community

Traveler rating
    22
    9
    12
    3
    2
See reviews for
19
10
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
TN
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

Check in was extremely slow (even though I was the only person there checking in) due to receiptionist fielding phone calls instead of completing my check-in process. Overall stay was very good. Bed was comfortable, breakfast was very good, as well.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2013

They had the best rates anywhere close to Oxford, MS for an Ole Miss game, so I wasn't sure what to expect. We found a nice clean room with friendly staff... and a continental breakfast was included. The bed was comfortable and I found it to be quiet. I would definitely stay again and would recommend this place to others. I read some other reviews and yes the air conditioner was a little noisy and the room, while well appointed, could not compete with a 5 star hotel. We didn't pay for a five star hotel, though. For what we paid, we got "free" wireless, breakfast, a microwave and mini fridge, and a clean room with free parking for a decent price. So I give them 5 stars for delivering what they promised.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed here while we were riding the Tanglefoot Bike Trail. The beds are great and the pillows were awesome. Rooms was clean. Breakfast was like most other hotels. The staff was as friendly as you can get. We will stay again when we go back to ride Tanglefoot again just because they are bicycle friendly ,not to many places let you carry your bicycle in your room but they will!! Thanks to all the wonderful staff that made our stay great!!

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 1, 2013

Stayed here for an out of town family wedding. The employee at the front desk was very nice, and it looked like the lobby had been updated, but our room was a little worn. The furnishings were ok, lots of outlets for charging devices. The AC unit was old and loud and the room smelled musty. Every thing was clean though. As we were just staying one night, it was ok. Breakfast was average, there were signs advertising pancakes, and no pancake maker. There was also no fresh fruit at breakfast (no apples, bananas, oranges).

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review, October 22, 2013
Dear kbn523,

Thank you for taking the time to express your thoughts and concerns. It is great to hear you found our front desk staff very nice. We strive to give great and impressive service to all of our guests and it is regrettable you were not fully satisfied with your room accommodation and the breakfast served. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We value your feedback and we hope to have another chance to make your stay as best as it can be.

Once again many thanks for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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Saint Charles, Illinois, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

Front desk were helpful the food was great the time to eat was to short house keeping did a great job.The pool was small had way to much calorie in it. Very one who work there were friendly always willing to help us if they can. The room was small we had are three grand kids with us we could have needed a little bigger room i like first floor better.We were there for business and family.It was easy to fine it was right off hwy78 New Albany is a wonderful old town my family have lived in the area for a long time.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review, September 20, 2013
Dear Doris W,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed August 29, 2013

Stayed here over the weekend as I was in town for a funeral and I botched some things on my room reservations, but Tish who was smiling as soon as I entered the door was there to help! She straightened things out for me and relieved me of much stress and burden and made me feel very welcome even though I kept having to refer back to her from my mistakes. Because of her, I'll be back if I ever come back into town. If anyone else has and hesitancy about this hotel, it was clean, the food was good, and Tish is AWESOME!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 West, New Albany, MS 38652
Phone Number:
Location: United States > Mississippi > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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