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“Just Ok” 3 of 5 stars
Review of Holiday Inn Express New Albany

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Holiday Inn Express New Albany
2.5 of 5 Hotel   |   300 State Highway 30 West, New Albany, MS 38652   |  
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Ranked #2 of 3 Hotels in New Albany
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Just Ok”
3 of 5 stars Reviewed October 1, 2013

Stayed here for an out of town family wedding. The employee at the front desk was very nice, and it looked like the lobby had been updated, but our room was a little worn. The furnishings were ok, lots of outlets for charging devices. The AC unit was old and loud and the room smelled musty. Every thing was clean though. As we were just staying one night, it was ok. Breakfast was average, there were signs advertising pancakes, and no pancake maker. There was also no fresh fruit at breakfast (no apples, bananas, oranges).

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review, October 22, 2013
Dear kbn523,

Thank you for taking the time to express your thoughts and concerns. It is great to hear you found our front desk staff very nice. We strive to give great and impressive service to all of our guests and it is regrettable you were not fully satisfied with your room accommodation and the breakfast served. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We value your feedback and we hope to have another chance to make your stay as best as it can be.

Once again many thanks for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

48 reviews from our community

Traveler rating
    22
    9
    12
    3
    2
See reviews for
19
10
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Saint Charles, Illinois, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

Front desk were helpful the food was great the time to eat was to short house keeping did a great job.The pool was small had way to much calorie in it. Very one who work there were friendly always willing to help us if they can. The room was small we had are three grand kids with us we could have needed a little bigger room i like first floor better.We were there for business and family.It was easy to fine it was right off hwy78 New Albany is a wonderful old town my family have lived in the area for a long time.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review, September 20, 2013
Dear Doris W,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed August 29, 2013

Stayed here over the weekend as I was in town for a funeral and I botched some things on my room reservations, but Tish who was smiling as soon as I entered the door was there to help! She straightened things out for me and relieved me of much stress and burden and made me feel very welcome even though I kept having to refer back to her from my mistakes. Because of her, I'll be back if I ever come back into town. If anyone else has and hesitancy about this hotel, it was clean, the food was good, and Tish is AWESOME!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston
Top Contributor
189 reviews 189 reviews
139 hotel reviews
Reviews in 107 cities Reviews in 107 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed August 16, 2013

We were greeted as we came in as Platinum Priority Club members, but they were out of the water/gift one usually receive on our arrival. We stayed in a king executive room, which was smaller than we would like, but sufficed for our overnight stay. The bathroom was quite small also. The breakfast was the typical hie breakfast,, but a manager checked on us as well as offered to take our used plates away. The hotel was clean, the staff was friendly, & we would stay again if we are passing through for an overnight stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batesville, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

I was looking for a room for 4 with easy accessibility for my mother, who uses a walker. Ashley really worked with me on finding a room that was comfortable and close to an exit. We ended up with a spacious, clean room that worked for everyone. Thanks, Ashley, for spending extra time to make us happy after a very long day of traveling!!!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesboro, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2013

I stayed for 3 nights in a king suite. I loved it. the room was excellent. We had four people staying there and several family members visit us and there was more than enough room for everybody to visit. The room was huge. Breakfast was awesome and the staff was excellent!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed July 21, 2013

Stayed here for three nights while visiting children. Was immediately recognized as a Priority Club Platinum Member upon check-in. All the staff members were very friendly and attentive to all our needs and requests. Being in the deep south with the high humidity the rooms felt a bit damp but I expected this since I used to live in the area. The breakfast had a great variety each morning. Parking can be a bit tricky if you get back to the hotel late at night. But I have seen a lot worst at other properties. Overall a very good stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 West, New Albany, MS 38652
Phone Number:
Location: United States > Mississippi > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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