Things started off on the wrong foot when I arrived at 2:30 and was told they wouldn't check me in until 3:00, even though the group of guests who were just rolling in their luggage on a valet cart appeared to have just been checked in. Went to lunch and returned at 3:00. Was checked in and proceeded to my room. When I arrived at my room, my key did not work. I did not have my glasses on and thought I may have been doing something wrong (these keys just slid across the lock, they were not inserted). As I was attempting to get my glasses on, one of the housekeepers offered to open the door for me. I thanked her and then asked her if she would be there every time I needed to get into my room.
Upon entering the room, there was only one bed, even though I had requested two beds. Went back down to front desk to see about getting a room with two beds and was told the only room available was a smoking room. He would be happy to let me in to see if the smell was too strong. Didn't need that option -- smoking rooms ALWAYS smell too strong. Went back to my room (with glasses on) and realized that the key really didn't work (also tried it on the door to the fitness room on the way back to front desk). I told the same woman who wouldn't check me at 2:30 about the key not working, and she ran it through her machine and handed it back. Up to the room yet again, and the key STILL didn't work. Back to front desk, and a male clerk ran two keys through his machine and handed them to me. These actually worked.
When I got back to the room, I was putting my toiletries in the bathroom and initially had a problem turning the light on. The switch was not a standard light switch; it was more of a pressure-type switch, the surface of which was broken. I guess another guest had had problems with it as well, and pressed too hard and broke it.
A few hours later, by daughter was getting ready to go out with her team. She had her shoes off and walked over to her luggage, which was on the floor by the air conditioner. She said, "Mom, the floor's wet." We immediately picked up her bag and moved it to a dry spot. The carpet was not sopping, squishy wet, but it was indeed moist (I sure wouldn't want to walk on it with socks on, as my daughter had done). Knowing there was nothing but smoking rooms left, I didn't report it at the time.
While my daughter was out with her team, I went to the fitness center. It was a bright spot to my visit. Treadmill, eliptical, bicycle, weight machine, yoga mat, various weights of medicine balls.
After the fitness center, I went back to my room and was sitting on the couch with feet on the coffee table with my computer on my lap. After a while, I tried to put my feel back on the floor, but my socks were stuck to the table. I guess they had used too much furniture polish on cheap furniture.
When I travel, I try to have the fan on all the time while sleeping to help drown out any noise of adjoining rooms or from the hallway. However, it was not possible to do that in this room. The A/C cycled on and off all night, and it was very loud. Very loud all the time would have been fine, but very loud and then off and then very loud and then off did not allow for a good night's sleep. I finally got up at 3:30am and turned the whole unit off.
The next morning, on our way to our 10:00 game, I reported the wet carpet to the clerk at the front desk. She said she would send someone up while we were gone. I also asked for a late check-out the next day (first game of the day at 8:00am, second at 4:00pm) and was told they were not doing any late check-outs. When we returned a couple of hours later, housekeeping had not been in, and the carpet was still wet. Left for our 2:00 game. When we returned a couple of hours later, the maid had been in, but the carpet was still wet. On the way to dinner that night, I stopped at the front desk to again request a late check-out, offering up the info that I was an Hhonors Silver member (yes, not very high, but still a loyal customer of Hilton brands). I was again denied.
Sunday morning, on my way out of the breakfast area, I saw a roach crawling on the floor. I would have stepped on it, but it crawled under an occupied table.
We had a group rate. I don't know if that rate was lower than what I would have been able to book on my own, but it was not a good value. I have stayed at other Hampton Inns that were nicer for less money. There are too many other options in Meridian for me to stay here again.
There wasn't one big thing that ruined my stay; just a lot of little things that, had they happened individually, would not have bothered me. However, all of the little things combined made for a somewhat unpleasant stay. It certainly was not up to my usual Hampton expectations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
First let us apologize for the inconveniences experienced during your stay. This past weekend is a very busy time for us and we tend to stay booked up. This makes it difficult, if not impossible, to allow early check-ins or late check-outs as rooms have to be cleaned between guests. We are sorry about the dampness in your carpeting near the AC unit. The housekeeping staff did what they could to resolve the issue, but carpet takes a while to dry. Maintenance has resolved the issue with the AC unit. If you have an issue during your stay, please speak to the manager on duty so they can be sure that the issue gets the appropriate attention.
We are disappointed that your experience was not up to the standard you expected. Again we apologize and we would like you to return and stay with us again so that we can earn your future business.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.