Where to begin, the staff was rude. Their response to requests for an extra pillow or more towels was that they don't do that. The bed was supposed to be a queen but was only a double. Hubby is a safety engineer and he said the electrical plugs were over-loaded, unsafe and likely violated codes. The air conditioner was LOUD and inefficient, the TV speakers are on the back of the TV which was mounted on the wall and must be turned up loud to be heard. The bathroom tile grout was dark and until I noticed that the grout was not gray at the sides I thought it simply was grouted with gray grout. The tub had a broken ledge where someone had broken off the handicapped seat ledge, and since we were not told about this and were too tired that night to demand another room-- we were traveling with a toddler and an infant-- we let it pass so now I am wondering if they will try to charge us for that damage-- will be back on here complaining if they do. The breakfast in the morning was stingily handed out ONLY to those who were eating in the lobby-- no taking something back to the room for the wife who is breastfeeding the baby! No getting breakfast all at once either. Lets see, there was a spider in our room which made me wonder what else might be in there. However, we do not appear to have been bitten by anything in the night. The key card took multiple tries to work.
On the up side, the incredible noise from the air conditioner drowned out any possible noise from outside the room and the coffee in the lobby the next morning was fine with cream and sweetener.
If we had not been so exhausted we would have checked the room before accepting it and unloading all the baby stuff-- we will never stay here again, and think twice before trusting this chain again!
I took photos but will need help to upload them.
stay somewhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.