I made reservations one week in advance & asked for a ground floor unit, non-smoking. We were given a room that reeked of stale cigarette smoke & it was upstairs (no elevator). We are seniors and non-smokers so our stay got off to a bad start as soon as we opened the door & it was downhill from there. We were in room 205. The bathroom vent fan was broke & the TV remote did not work. This comes in 3rd place as the worst experience we have had during our travels.
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