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“One of the best” 5 of 5 stars
Review of Hilton Garden Inn Jackson/Madison

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Hilton Garden Inn Jackson/Madison
3.0 of 5 Hotel   |   320 New Mannsdale Road, Madison, MS 39110   |  
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Ranked #1 of 2 Hotels in Madison
Mississippi
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
“One of the best”
5 of 5 stars Reviewed December 7, 2012

This hotel represents the best of the Hilton Garden chain. The staff is so welcoming, and the rooms are clean. The area is convenient to fast food and gas stations; it is just off the interstate. One exit south on I55 is Renaissance Colony, the very nice outdoor shopping center with really good restaurants and several known stores: Loft, Talbots, Chico's...There are also several local boutiques to explore. For a trip back in time, take the Natchez Trace Parkway, which basically is at the same exit, if you are not on a hurried time frame. It is a trip back in time in many ways. Just check to be sure the trace has exits where you need them to be and drive it during the day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, December 10, 2012
We are so glad you enjoyed your stay! Thank you for taking the time to write a review. We hope to see you again next time you're in the Jackson-metro area!

Rachel Bolanos
Director of Sales
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201 reviews from our community

Traveler rating
    122
    61
    13
    5
    0
See reviews for
70
25
14
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

This hotel was amazing. We were in town for a wedding so we chose this location based on convenience and the reviews. We were able to check in early and the entire staff that we interacted with was friendly. The rooms were clean and well kept. I would highly recommend this hotel if your travel plans lead you to the Jackson metro area.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, December 3, 2012
Thank you for the kind review! We are so glad you enjoyed your stay with us and hope to see you again soon!

Rachel Bolanos
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California
Top Contributor
103 reviews 103 reviews
5 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 11, 2012

This really is a nice hotel and I would have rated it higher if not for the front desk staff. I have stayed in other Jackson hotels and the front desk personal are warm, friendly and welcoming. Hilton Garden Inn needs to work on their guest relations with their front desk staff. They seem to forget that if they don't have guests they don't have a job. To be greeted when entering the building would be a good start. They are not so busy that they can't take the time and courteous to acknowledge their guests. The hotel itself is new, comfortable, well located and within access to shopping and eateries. The hotel parking was well lit and safe.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, November 13, 2012
Thank you for taking the time to write a review, and I apologize that your experience was unfavorable. Our Front Desk Manager will be contacting you soon to get details about your stay so that we may improve the next time you're in Madison.
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Fayetteville, Arkansas
Top Contributor
54 reviews 54 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 2, 2012 via mobile

We stayed here for three nights during August. It was a beautiful hotel, and comfortable beds. We used the workout facility and it had everything we needed. The pool was in an awkward place. Breakfast was very good. Convenient to lots of restaurants.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, November 6, 2012
Thank you for the kind review! We are so glad you enjoyed your stay with us and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2012

Very clean hotel from the room to the exercise room! Comfortable beds (but unable to adjust comfort dial) & quiet atmosphere. Conveniently off I-55 plus serene walkway in back of hotel leads directly to wonderful Bonefish Grill (room service option) & shopping. Would stay there again in a heartbeat. Plus staff extremely professional & courteous! Wasn't able to try breakfast.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, September 19, 2012
Thank you so much for choosing the Hilton Garden Inn Madison. We are so glad you enjoyed your stay and hope you'll try our breakfast buffet next time you're here! We hope to see you again soon!
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Summit, Mississippi
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 5, 2012

This hotel is well located just off I-55 north of Jackson, MS near restaurants and great shops. Clean, Quiet and reasonably priced. The beds are wonderfully comfortable (adjustable to firmness settings)and the restaurant staff were cheerful at breakfast.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, September 7, 2012
We are so glad you enjoyed your stay at the Hilton Garden Inn Madison. We look forward to seeing you again soon!

Rachel Bolanos
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyde Park, UT
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2012

I've stayed here a few times over the years. This is one of my more favorite Hilton Garden Inns to stay at because this is such a nice area. The city-required brick-work on this building very much compliments the area. The small lake on the back side of the hotel, with walkway to the restaurant is a great place to stroll. Not to mention the shopping beyond the restaurant, all within walking distance. They even stock the pantry with Blue Bell ice cream. And a drive through the beautiful neighborhood of homes and golf courses, several miles to the west, is well worth the time. You can't go wrong with this stay in Madison, MS.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, June 25, 2012
Thank you so much for choosing the Hilton Garden Inn Madison! We are so glad you've explored our town and seen what Madison has to offer. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson/Madison

Address: 320 New Mannsdale Road, Madison, MS 39110
Phone Number:
Location: United States > Mississippi > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson/Madison 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hilton Garden Inn Madison Hotel Madison
Hilton Madison

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