This really is a nice hotel and I would have rated it higher if not for the front desk staff. I have stayed in other Jackson hotels and the front desk personal are warm, friendly and welcoming. Hilton Garden Inn needs to work on their guest relations with their front desk staff. They seem to forget that if they don't have guests they don't have a job. To be greeted when entering the building would be a good start. They are not so busy that they can't take the time and courteous to acknowledge their guests. The hotel itself is new, comfortable, well located and within access to shopping and eateries. The hotel parking was well lit and safe.
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- Also Known As:
- Hilton Garden Inn Madison Hotel Madison
- Hilton Madison