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“Nice, clean and comfortable” 3 of 5 stars
Review of Hilton Garden Inn Jackson/Madison

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Hilton Garden Inn Jackson/Madison
3.0 of 5 Hotel   |   320 New Mannsdale Road, Madison, MS 39110   |  
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Ranked #1 of 2 Hotels in Madison
Vacaville, California
Top Contributor
103 reviews 103 reviews
5 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
“Nice, clean and comfortable”
3 of 5 stars Reviewed November 11, 2012

This really is a nice hotel and I would have rated it higher if not for the front desk staff. I have stayed in other Jackson hotels and the front desk personal are warm, friendly and welcoming. Hilton Garden Inn needs to work on their guest relations with their front desk staff. They seem to forget that if they don't have guests they don't have a job. To be greeted when entering the building would be a good start. They are not so busy that they can't take the time and courteous to acknowledge their guests. The hotel itself is new, comfortable, well located and within access to shopping and eateries. The hotel parking was well lit and safe.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, November 13, 2012
Thank you for taking the time to write a review, and I apologize that your experience was unfavorable. Our Front Desk Manager will be contacting you soon to get details about your stay so that we may improve the next time you're in Madison.
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201 reviews from our community

Traveler rating
    122
    61
    13
    5
    0
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70
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78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Fayetteville, Arkansas
Top Contributor
54 reviews 54 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 2, 2012 via mobile

We stayed here for three nights during August. It was a beautiful hotel, and comfortable beds. We used the workout facility and it had everything we needed. The pool was in an awkward place. Breakfast was very good. Convenient to lots of restaurants.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, November 6, 2012
Thank you for the kind review! We are so glad you enjoyed your stay with us and hope to see you again soon!
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Memphis
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2012

Very clean hotel from the room to the exercise room! Comfortable beds (but unable to adjust comfort dial) & quiet atmosphere. Conveniently off I-55 plus serene walkway in back of hotel leads directly to wonderful Bonefish Grill (room service option) & shopping. Would stay there again in a heartbeat. Plus staff extremely professional & courteous! Wasn't able to try breakfast.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, September 19, 2012
Thank you so much for choosing the Hilton Garden Inn Madison. We are so glad you enjoyed your stay and hope you'll try our breakfast buffet next time you're here! We hope to see you again soon!
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Summit, Mississippi
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 5, 2012

This hotel is well located just off I-55 north of Jackson, MS near restaurants and great shops. Clean, Quiet and reasonably priced. The beds are wonderfully comfortable (adjustable to firmness settings)and the restaurant staff were cheerful at breakfast.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, September 7, 2012
We are so glad you enjoyed your stay at the Hilton Garden Inn Madison. We look forward to seeing you again soon!

Rachel Bolanos
Director of Sales
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Hyde Park, UT
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2012

I've stayed here a few times over the years. This is one of my more favorite Hilton Garden Inns to stay at because this is such a nice area. The city-required brick-work on this building very much compliments the area. The small lake on the back side of the hotel, with walkway to the restaurant is a great place to stroll. Not to mention the shopping beyond the restaurant, all within walking distance. They even stock the pantry with Blue Bell ice cream. And a drive through the beautiful neighborhood of homes and golf courses, several miles to the west, is well worth the time. You can't go wrong with this stay in Madison, MS.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, June 25, 2012
Thank you so much for choosing the Hilton Garden Inn Madison! We are so glad you've explored our town and seen what Madison has to offer. We look forward to seeing you again soon!
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Dallas, Texas
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 16, 2012

We stayed two nights in a king room. Rate was $99.00 per night. Great rate. I called the hotel directly after I saw one sight quoted 149. and the Hilton Site quoted around 120. The hotel clerk looked hard for a better rate for us and she found one. We didn't have the free breakfast. But, we'll try it next time. Front desk personnel was always very accommodating and cheerful. We would definitely stay again. Great location. I felt very safe. Clean and spacious room for two adults.

P.Perry
Garland Tx.

Room Tip: Call hotel directly.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, June 20, 2012
We are so glad you enjoyed your stay at the Hilton Garden Inn Madison. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Ohio
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 11, 2012

We stayed here because it was north of Jackson, MS and my husband was riding his bicycle on the Natchez Trace. I rarely think any hotel deserves a "excellent" rating, but this one does. Found the hotel the night before our stay via tripadvisor. Called and talked with Willie. He was so helpful about directions etc. Upon arrival, we met Erline who was "grace under pressure". She had a very rude guest before us and it never phased her smile. She was tops in my book! In the morning we met Scott at the front desk and he knew a great deal about getting on the "Trace" safely for my husband and mentioned some sites to stop along the way to Tupelo. Gia was the best hotel breakfast guest services person I have come across in a very long time. She welcomes you, knows her repeat guests and makes you feel very special. Being a Hilton Honors member, I found a lovely gift from the hotel when we checked in . The room was spotless, the pool and hot tub were great and we could walk across the little bridge to dining spots. We stayed in Tupelo the next night at the same hotel, but it was not a good experience. This hotel is not far from the Nissan plant and caters to both business and family trips. VERY nice property with EXCELLENT staff.

Room Tip: The double queen room was large and very comfortable. Much better than the king room in Tupelo that...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rbolanos, Director of Sales at Hilton Garden Inn Jackson/Madison, responded to this review, June 20, 2012
Thank you so much for the complimentary review! We are so glad you enjoyed your stay at the Hilton Garden Inn Madison. Our goal is to make sure all our guests experience a "home away from home" when traveling. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson/Madison

Address: 320 New Mannsdale Road, Madison, MS 39110
Phone Number:
Location: United States > Mississippi > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson/Madison 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hilton Garden Inn Madison Hotel Madison
Hilton Madison

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