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“Family Top Priority” 5 of 5 stars
Review of Hampton Inn & Suites Laurel

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Hampton Inn & Suites Laurel
2.5 of 5 Hotel   |   1509 Jefferson Street, Laurel, MS 39440   |  
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Ranked #1 of 11 Hotels in Laurel
Columbus, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Family Top Priority”
5 of 5 stars Reviewed January 22, 2014

We recently visited this wonderful Hotel and from the time we came in the Front Door, we felt most welcomed as the Front Desk Staff stood up and asked if we had a good trip driving and the Housekeeping Manager was near by and also asked to let her know if we needed anything extra in our room! We did travel for 7 hours in strong rain storms so it was so refreshing to have such a warm welcome from everyone!! Our guest room and the "delicious breakfast" was perfect!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, January 24, 2014
We are sorry to read you had such a hard trip to get here and are happy to read you enjoyed your stay with us here at the Hampton Inn & Suites Laurel. Thank you for your business and for such a great review. We will be sure to let our staff know how much you appreciated them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    55
    37
    12
    5
    1
See reviews for
34
16
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Hueytown, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 6, 2014

I really appreciated the attention and assistance made available to my ex-husband, my son, and myself. This means a LOT when you have a child visiting from Japan...to make them welcome when they return home for a visit. The floors and ceilings could be a little thicker or guest should be encouraged to be 'quiet' when they check-in late at night and have children. Aside from the need for better insulation to control noise, the welcome, the greeting snacks, the complimentary breakfast, and the staff were all worth the stay and made the handicap problem easier.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, January 7, 2014
We are happy to read you had a great stay here at the Hampton Inn & Suites Laurel. Thank you for such a nice review and for your business. We look forward to your next stay and hope it is soon.
Thank you.
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tomball, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 5, 2014

Staff was not friendly or welcoming which is very unusual for any Hampton Inn. Otherwise the hotel facilities were up to par! We use Hampton Inns almost exclusively in our travels and this is only one we have stayed at with unwelcoming staff. Either everyone was having a bad day or some other event was influencing behaviour.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, January 7, 2014
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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Marysville, United States
1 review
4 of 5 stars Reviewed January 2, 2014

hotel is good but it is new, staff not properly trained with an obvious lack of professional tacted. If this isn't rectified soon hotel will be no different than others in the area. Low ratings are not due to cleanliness but due to what appears to be a staff issue when servicing rooms. if rectified rating would be much higher.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, January 3, 2014
Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again.
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Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 27, 2013 via mobile

I don't think anyone ever taught these housekeepers how to do their job. The bed looked like is was made by a five-year-old , and that's if they made it at all. Towels were taken and not replaced. In the morning the maids slam doors, yell to each other at top volume down the hall and knock the vacuum cleaner into hallway walls. Forget relaxing and sleeping in here!

  • Stayed December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, December 30, 2013
Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain.

We hope that you will allow us another opportunity to serve you better in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, United States
1 review
4 of 5 stars Reviewed December 9, 2013

We stay at the Hampton Inn in Laurel, Ms twice a year for family gatherings and have been staying here since they opened. Staff is always courteous and helpful. Beds are comfortable and the rooms are clean.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, December 10, 2013
First of all thank you for being a return guest here at the Hampton Inn & Suites Laurel. We appreciate your kind words about our staff and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tupelo, United States
1 review
5 of 5 stars Reviewed November 22, 2013

Enjoyed our stay very much! Very friendly staff!! Enjoyed complimentary breakfast each morning. Server was very nice, helpful and friendly! Rooms were very nice and comfortable. Have stayed in this hotel before and would be happy to do so again in the future, if I have a trip to Laurel!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this review, November 26, 2013
We are happy to read you enjoy your stays her at the Hampton Inn & Suites Laurel. Thank you for such a nice review and for your business. We look forward to your next visit our way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Laurel

Address: 1509 Jefferson Street, Laurel, MS 39440
Phone Number:
Location: United States > Mississippi > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Laurel 2.5*
Number of rooms: 83
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