This facility is actually a new facility (3 years old). The new building is consistent with the brand but then takes it a step further. The rooms were awesome. Everything was clean and neat and on good working order.
The staff are very friendly and accommodating to the point of even working to arrange an early check in for me which allowed me to shower before my trip to a nearby County.
I was really impressed with the breakfast area. It was designed to provide adequate space for eating so guest don't feel as thought they are sitting on top of each other. The roof of the breakfast area was high about 20 feet ceilings which helped with an open space feeling. It was bright and arranged with thoughtful consideration. For guest who wished to just grab a quick cup of coffee there was a coffee station very close to entrance so guest could quickly grab a cup of Joe on the way in or out.
For those guest who have time and want more, there was a great breakfast area stocked with Hot Oatmeal and condiments and Fruit, eggs and gravy with biscuits and a waffle station. Milk and Juice stations were fresh and welcoming. The TV was on but was at a low volume so one could eat in a quiet environment. However, there was a remote in the center of the room clearly available for people to change channels or adjust sound if needed.
All of these things tell me that the staff really work hard to take into consideration all of the needs of the guest. The rates are competitive and I feel is an excellent value for the area and level of quality.
Although my room was away from the elevator I noticed that the hotel had enclosed the Ice Machine ar...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for your review and for your business here at the Hampton Inn & Suites Laurel. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.