My home was being renovated and I didn't want to burden any relatives. I chose extended stay America worst mistake ever. I walked into the room it was extremely dirty. The walls, bathtub, carpet, and refrigerator was extremely filthy. It was late so I would try in suck it up but as I examined the bed it was also filthy the sheets and pillows where yellow. The bed smelled horrible. The entire room had an odor also. I could not stay so I got another room elsewhere. This hotel is full of drug addicts and prostitutes I would never recommend anyone to stay here. Ruunnnn as fast as you can. It is not well maintained at all. The janitors let equipment such as mop buckets with water over the place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 28, 2013
Ashley - I received a copy of your review, and wanted to take a moment to personally respond. The condition of our hotel as you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am working with the housekeeping staff on improving our cleaning procedures and inspection policies. As well, please know, we do not condone illegal activity of any kind. Due to that, we are taking your remarks very seriously and will continue to focus on providing a family friendly atmosphere for all of our guests to enjoy.
Report response as inappropriate
I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at JCK@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.