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“Customer Service Great!” 4 of 5 stars
Review of Courtyard by Marriott Jackson

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Courtyard by Marriott Jackson
3.0 of 5 Hotel   |   6280 Ridgewood Court Drive, Jackson, MS 39211   |  
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Ranked #7 of 46 Hotels in Jackson
Certificate of Excellence
Baton Rouge, Louisiana
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Customer Service Great!”
4 of 5 stars Reviewed June 1, 2014

Check in was smooth and took all of 5 minutes. Our room was adequate although a microwave would have been greatly appreciated. The breakfast was included in our room rate and cooked to order which was great. The beds and pillows were not the most comfortable but they were ok for a 1 night stay.

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, June 3, 2014
Dear Valued Guest,
We are happy that you chose the Courtyard by Marriott - Jackson for your hotel needs. Next time you stay with us please try one of our suties, they all have microwaves and refrigerators in them. We are glad you had a nice stay with us and we hope to see you again soon!
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92 reviews from our community

Traveler rating
    38
    37
    12
    4
    1
See reviews for
25
17
3
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

Excellent location tucked away off the busy main streets, easy access to the interstate and restaurants and shopping. The staff was very polite and engaging. The rooms were nice and clean. Great shower pressure.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, June 3, 2014
Dear Valued Guest,
Thank you for choosing the Courtyard by Marriott - Jackson. We are happy to hear you had a wonderful stay with us on your recent trip to Jackson. We hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 15, 2014

Another Marriott, another city, but the same GREAT service. These Marriott people have perfected their customer service. Their rooms are always clean and this property was no exception. I will stay there again when I am in Jackson. The only down point was the continental breakfast which looked picked over and not the variety I have had at other Courtyards, but they do have the new Starbucks concept in the lobby where you can buy breakfast items.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, June 3, 2014
Dear Valued Guest,
We are happy you had a wonderful stay with us while in Jackson, MS. On your next visit, we do have hot items cooked to order in our Bistro so maybe you can try some of our French Toast or wonderful breakfast sandwiches. We hope to see you soon!
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Aurora, Illinois
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed April 21, 2014

Great hotel overall! Friendly service, comfy comfy beds and modern amenities. We booked through Priceline that included a delicious fresh and made to order breakfast with many items to choose from. Based on this hotel, I will always look for a Courtyard by Marriott while on the road.

Room Tip: Ask for a room overlooking the pool!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, May 5, 2014
Good Afternoon valued guest,
Thank you so much for the wonderful response and we hope to see you again on your next trip to Jackson, MS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed March 26, 2014

A group of four girls did a weekend getaway in Jackson, and we stayed at this hotel. We had two rooms. We found the property to be quiet and close to many restaurants. The bathroom was very clean and the bath towels were very soft and fluffy. The beds were comfortable and the sheets were good (not thin and worn). The rooms were clean and updated and the refrigerator was nice to have. However, the rooms did not have a microwave. Which we could have used. The rooms were large enough for us to get together and play card games. The internet service was good. The hotel staff was friendly and greeted us warmly. The hotel lobby was inviting and clean.
We had a problem with one of the rooms, (the faucet in the sink was broken and we could not turn the water off). We called the front desk and a repair person was sent shortly. He could not repair it, so we were moved to another room.
The hotel does not offer complimentary breakfast, but it has a restaurant, which we did not use.
I would definitely consider this hotel in the future if I return to the area.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, May 5, 2014
Good Afternoon valued guest,
Thank you so much for the wonderful response and we hope to see you again on your next trip to Jackson, MS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saucier
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 1, 2014

The rooms are modern and clean. We didn't know the area and were in town for a funeral. Some areas are dangerous in Jackson, we felt very safe here with our kids. Lots of restaurants and retail nearby and close to interstate. In room fridge was nice.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, May 5, 2014
Good Afternoon valued guest,
Thank you so much for the wonderful response and we hope to see you again on your next trip to Jackson, MS.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft Worth, Tx
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 14, 2014

One of the reasons that I like Courtyards is because of their restaurants (Bistros). The staff was friendly and knowledgeable about the area. I was disappointed that the Bistro was closed the night we stayed. After of driving cross country, the last thing I want to do is get back in the car and drive somewhere for a relaxing evening meal. Luckily, there was a very nice place to eat next door to this Courtyard. If the Bistro had been open, I would have rated this Courtyard higher, but we did have a nice evening meal at Bulldog's, the place next door. We had a King suite which was nice but the living room's window did not have a privacy curtain. Do recommend this hotel, it's not very convenient if traveling along I-20.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah J, Director of Sales at Courtyard by Marriott Jackson, responded to this review, January 21, 2014
Dear Guest,

We greatly appreciate you taking the time to review our hotel. I am sorry that you were inconvenienced with the Bistro being closed during your trip to Jackson. I completely understand how this could be aggravating when traveling all day and finally getting to the hotel and wanting to get dinner and relax. Unfortunately, Marriott gave us holiday hours so all the Bistro restaurants were closed during certain hours when they normally would have been open. Please try us out again and a Starbucks will be on me.
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Additional Information about Courtyard by Marriott Jackson

Address: 6280 Ridgewood Court Drive, Jackson, MS 39211
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Jackson
#8 Business Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Jackson 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Courtyard By Marriott Jackson Hotel Jackson
Courtyard Jackson
Jackson Courtyard
Jackson Marriott

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