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“Stayed two nights with our two dogs” 4 of 5 stars
Review of Hilton Jackson

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Hilton Jackson
3.5 of 5 Hotel   |   1001 East County Line Road, Jackson, MS 39211   |  
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Ranked #3 of 47 Hotels in Jackson
Memphis, Tennessee
Top Contributor
211 reviews 211 reviews
11 hotel reviews
Reviews in 55 cities Reviews in 55 cities
110 helpful votes 110 helpful votes
“Stayed two nights with our two dogs”
4 of 5 stars Reviewed June 23, 2014

We stayed here on a weekend getaway to Jackson, because it is dog friendly. We stayed on the 5th floor so taking the dogs out to go to the bathroom was a little challenging, but we managed. The hotel looks older, but looks like it's had some recent updates. Our room was comfortable and clean. There is a good sized outdoor pool. We heard what sounded like live music in the lobby the two nights we were there. We weren't able to check it out, with our dogs with us, but the lobby seemed like a happenin' place at night.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, July 14, 2014
Thank you for your recent stay at the Hilton Jackson, and for taking your time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion.

I'm so glad that we were able to accommodate your dogs. We know how special your pets are to you, and we take great pride in filling our guests expectations.

We have been in the process of renovating our hotel, and hope to have it completed in the near future. I am so glad to hear that you found your room to be comfortable and clean.

We look forward to your next visit.

Skipper Westbrook
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Kenner, United States
1 review
5 of 5 stars Reviewed June 23, 2014

We enjoyed our stay here - very Old South feel. The pool area was beautiful also and there's a very nice shopping area nearby, the Renaissance. Location was right near all the interstates to get around quickly.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, July 14, 2014
Thank you for your recent stay at the Hilton Jackson, and taking your time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion.

We are so glad to hear you enjoyed your stay with us. We are very proud of our hotel, and our wonderful staff. We are very fortunate to be located right off the interstate, and so close to so many nice shopping areas.

Thank you again for your nice comments, and look forward to your next visit.

Skipper Westbrook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 20, 2014

The hotel staff was friendly and helpful, but the facility shows wear and age especially in the rooms and executive lounge. The hotel is overdue for an update. Security is a concern for me at this hotel. There were several car were broken into by smashing the windows during my stay. Don’t leave anything in your car.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 11, 2014
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. We’re glad to hear our staff did a great job of delivering quality service to you and If you return to our area, we hope you will consider staying with us again.

Skipper Westbrook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 12, 2014

Stayed one night here as we headed east on a couples road trip. The room was very clean and comfortable. The bed a little soft for me but linens were fantastic. The wireless was not very good in the evening but was fine by the next morning. Thankfully we were on the executive floor and I was able to move to the reception area and work. Would stay here again.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, July 14, 2014
Stayed one night here as we headed east on a couples road trip. The room was very clean and comfortable. The bed a little soft for me but linens were fantastic. The wireless was not very good in the evening but was fine by the next morning. Thankfully we were on the executive floor and I was able to move to the reception area and work. Would stay here again.

Thank you for your recent stay at the Hilton Jackson, and for taking time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion.

We are so glad to hear that you enjoyed your stay, and that you found your room to be clean and comfortable. We take great pride in fulfilling our guests expectations.

We look forward to your next visit.

Skipper Westbrook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 9, 2014

My initial room had a mold/smoke smell. The conference room our group used was always too cold. We received lunch and dinner through the conference. The dinner time was wrong initially and instead of 5pm we had to eat at 7pm. We were served entrees and deserts...not a buffet. When I asked for a to-go box for my desert, the staff refused. When I mentioned something to the front desk assistant manager, our entire conference group was lectured like little children that the food couldn't leave the conference area.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 11, 2014
Thank you for your feedback of your recent stay with us at our hotel. I understand that you were not satisfied with the freshness of your guest room and am deeply disappointed by that. I sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our guests. Thank you again; I appreciate your honest feedback.

Thank you,

Skipper Westbrook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 9, 2014

After traveling many hours, our family melted into the wonderful comfort that only Hilton can provide. We experienced the top-notch customer service while sinking into the most relaxing environment. The cloud-like beds were just what our weary traveling family needed.

Room Tip: Leave your worries behind. All the rooms here are grand.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, July 23, 2014
Thank you so much for your recent stay at the Hilton Jacskon, and for taking your time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion.

I am so glad to hear that you enjoyed your stay with us, and you found your room to be clean and comfortable. We really do take pride in ful-filling our customers expectations. I also want to thank you for your nice comments about our staff. I can honestly say they are the finest group of Hospitality Professionals in the state of Mississippi.

We look forward to your next visit.

Skipper Westbrook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
memphis,tn
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 4, 2014

Who would have known that you could get the best customer service in Jackson Mississippi?
Let me tell you, this hotel is experienced in customer service. The skills are top notch. Every single employee speaks to the guess whether they have direct contact or just passing by. I was personally escorted to the restroom instead of given directions.

The staff in the executive lounge were unbelievably nice. They take care of you. Kids aren't frowned upon. Which is important to me. The food was exceptional which goes right along with the service.

The pool area was really nice. Pool goes to 9ft. The cabanas in the pool area are great and no additional fees to rent them out. Could spend a day just at the pool. At night with a breeze it's even better. Pool water is refreshing.

From the complimentary sea salt hand scrub in the bathroom (which is for sell in gift shop. And I bought it cause I fell in love) down to the courteous staff this hotel is a gem in my eyes.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, July 14, 2014
Thank you for your recent stay at the Hilton Jackson, and for taking your time to respone to the Hilton survey. These surveys are very important to us, and we value your opinion.

I am very proud to be associated with the wonderful group of people that work in this hotel. They are without a doubt the finest group of Hospitality Professionals in the State of Mississippi. Your kind words will be passed on to all my staff, as they take pride in what they do, and will enjoy reading your comments

I'm so glad you were able to take advantage of our pool area. It is a very nice area to just relax and enjoy yourself.

Again, thank you for your kind words. We look forward to your next visit.

Skipper Westbrook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Jackson
#5 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 
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Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel

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