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“Exellent hotel expecially security and bell service” 5 of 5 stars
Review of Hilton Jackson

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Hilton Jackson
3.5 of 5 Hotel   |   1001 East County Line Road, Jackson, MS 39211   |  
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Ranked #1 of 47 Hotels in Jackson
Olive Branch, MS, United States
1 review
“Exellent hotel expecially security and bell service”
5 of 5 stars Reviewed August 18, 2013

This is the only hotel in the areas where I travel that has a bell staff which is wonderful for women traveling alone. Also the security is top notch. I stay at this hotel anytime I am in the Jackson, MS area.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
    205
    93
    46
    25
    17
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Dallas, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2013

hotel was under renovation, but you did not readily notice. the hotel was comfortable and conveniently located. while not quite the level of the Hilton brand we are accustomed to, it was a nice facility.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 12, 2013

We are from New Orleans and doing big business in Jackson. We were attending and event that was hosted by the Governor of MS. We had to arrive early because the event started at 2 and we needed to prepare in our hotel room. We Requested an early check in and when we arrived front desk not only declined our request but they were extremely rude about it. We ended up going to a different hotel.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rogers, Arkansas
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

We booked this hotel as a stopping point on our way to New Orleans La. We made a great choice!! Check-in was a breeze and immediately went to our room. The rooms are very clean and comfortable as expected from a Hilton hotel. My wife and I must say that Maralinda who works in the Executive Lounge made our stay even more enjoyable. She was a wealth of knowledge about the area. The Hilton organization has their own marketing person with Maralinda as their spokeswoman. She was very friendly and attentive at both the lounge in the evening time as well as for breakfast. Speaking of, the exec lounge offers complimentary drinks such as wine, beer and cocktails along with excellent snacks to include smoked sausages and crawfish fritters. If we ever come back through the Jackson area again, we would definitely stay at this Hilton property again. We recommend this hotel!!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 28, 2013
Thank you for taking the time to write a review for our property! We are thrilled you made the choice to stay with us and we a glad we got to take care of you. Our guests are the most important and it's always good to hear about their great experiences. We are happy you got to enjoy some of our many great amentities. We look forward to having you back and thank you for the recommendation!

Skipper Westbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 9, 2013

Stayed at the hotel on the way to Florida. I just wanted say that everything was perfect from the beginning to end. The front desk greeted us with a wonderful smile and the bell man was awesome getting our many bags to the room. The executive lounge offered cocktails and heavy appetizers even on a weekend and Jessica, our hostess was sweet and genuine. Our room was immaculate and the bed was comfortable. At breakfast the next day, our hostess in the executive lounge was very attentive and made sure we were happy with our breakfast. I could not say more great things about this hotel. We will make sure to make this a stop every time we go through Jackson!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 28, 2013
Thank you for taking the time to write a review for Hilton-Jackson! We are very pleased that your experience here was a great one. Our staff works hard to make sure our guests enjoy their stay. Thank you for your kind words and we look forward to greeting you upon your next arrival!

Skipper Westbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 4, 2013

We attended a family reunion in Yazoo City, but stayed at the Jackson Hilton. It was typical Hilton... nothing to complain about. Room was good, bed was comfortable, service was good. Northpark Mall is in walking distance. There were more family reunions and church conventions there than you could shake a stick at. So the lobby tended to be rather crowded at times. The food was good at the restaurant. What amazed me (for Jackson) was the traffic. The Hilton is at the exit to County Line Road off I-55. This intersection has a ridiculous bottleneck during evening rush-hour, which was when we got in. Wow!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 6, 2013
I want to thank you for taking the time to write a review for Hilton-Jackson! We strive to give our guests a great experience and we are glad to know you had one. As you noticed, our location gives us great convenience to shopping and restaurants, which is a great plus. We are glad you enjoyed your stay and we look forward to having you stay with us again!
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Thibodaux, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 1, 2013

Except for the failure of security I would have rated the entire experience as excellent. When a person has money stolen from his or her room security personnel must handle such an event in a more professional and concerned manner.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonJackson, General Manager at Hilton Jackson, responded to this review, August 9, 2013
Thank you for taking the time to write a review for Hilton-Jackson! Our staff is dedicated to making sure our guests are comfortable and have a great experience. We are glad you enjoyed yourself and got to enjoy our many amenities. We look forward to having you stay with us again!

Skipper Westbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Jackson
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 
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Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel

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