I stayed here in March 2012 with my wife and son. The clerk on duty, Mike, was so gosh darn friendly and knowledgeable of the area and was able to recommend us to some great places to eat in the area! I gotta say that we did enjoy the front desk staff who were friendly and courteous.
The property is pretty nice. Apparently it's an old Marriott and the rooms are VERY spacious. They even have a fireplace!
The only complaint I have for my stay which was a week long is housekeeping. The room's bathroom wasn't clean when we checked in. I reported it to Mike and he apologized and offered to change our room but it was 10 o' clock and we were tired. He wrote a note for housekeeping, I saw him do it, and said they would come by first thing. During my entire stay housekeeping never came even once. I asked the desk later in the week and we were supposed to get towels and trash done once, and stay over once too.
Another complaint I had was I tried to talk to the manager Tiffany but she was never available. I left five different messages for her and she never even bothered to call me back. I spoke to one of the girls who worked the desk and she said she told the manager personally three times but the manager isn't known for calling people back.
It's a shame because I wasn't going to complain, I just wanted rates for bringing in a group of family for a family reunion. But now we're going to go to a different establishment who has a manager who knows how to call back.
All in all, hey guys the hotel is great, the front desk staff is great. The housekeeping might not be so great but the rooms are very big and spacious, it has a pool (not open till May), and the guys working the desk are super awesome nice. If the housekeeping was better and the manager Tiffany would call people back, I'd give it 10/10!!
- Also Known As:
- Innplace Suites Jackson Hotel Jackson
- Innplace Suites Jackson Hotel
- Residence Inn Jackson
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