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“Great Hotel in a Great Location” 4 of 5 stars
Review of Jackson Marriott

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Jackson Marriott
3.5 of 5 Hotel   |   200 E Amite Street, Jackson, MS 39201   |  
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Special Offer
FREE Wi-Fi
Ranked #11 of 46 Hotels in Jackson
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Hotel in a Great Location”
4 of 5 stars Reviewed November 24, 2009

Wonderful Hotel with a very friendly staff. The best part is that it's right in downtown Jackson. You can walk to a lot of stores and the staff was very helpful in telling you where to go. I had a great stay.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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167 reviews from our community

Traveler rating
    52
    51
    32
    18
    14
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Tn
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 23, 2009

When we arrived at Jackson last week and went to the Marriott where we had had GUARANTEED RESERVATIONS that we had put on our credit card, we were informed at 7:00 PM that they had no room for us. We had made the reservation several weeks prior and although I had a confirmation number, as well as a GUARANTEED reservation, they still insisted that they had no room for us. Then they said that although they had no room, they would "comp" us a room at a very nice hotel just one block over. That was the biggest mistake. They put us in a disgusting, smelly hotel that didn't even have a lock or a latch on the outside door. I will NEVER stay in downtown Jackson again. The following morning we booked a great room at Hyatt Place in Ridgeland, which is a short 10 minute drive from downtown on the weekend.

Stayed October 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2009

The food at the restaurant was awful and unbelievably overpriced. Unfortunately, there is nowhere around there to eat so they have a monopoly.

The service was lousy - they forgot a wakeup call and to cancel a taxi after I asked them to. After we were disappointed by the restaurant at the hotel, the bellhop recommended a restaurant to us that we spent $15 on cab fare to get too which was closed at that time (8:30 p.m. on a Sunday night)! I couldn't get the internet working in my room but they charged me for it anyway after they said they would remove it from my bill.

To top the whole thing off, they gave me the wrong rate on my bill!

I would stay somewhere further away from downtown Jackson if you have to go and then rent a car if you need to go to downtown. You'll save money and almost certainly get a better hotel.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodz, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 27, 2009

Hotel is situated in very centre of Jackson. It’s very comfortable and nice hotel with very good and helpful crew. The only one problem with I noticed was that all of group was charged “internet fee” but no one was ask if he/she has computer and is going to use it.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham -Alabama
Top Contributor
128 reviews 128 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed August 10, 2009

The primary advantage to this Marriott property is its location. It has a second floor walk-way to the largest office building in Jackson, and it is only several blocks from the Capitol building and other government buildings. It appears to be the major convention hotel for Jackson. Warning - do not leave the hotel after dark. My wife and I were at a park 1/2 block from the property at dusk and the downtown area became abandoned and creepy.

  • Stayed July 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So Fla USA
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 1, 2009

I'm a Marriott Rewards Platinum -- and obviously a big fan of all of the Marriott concepts. Jackson Marriott is a perfect example of how one can always trust the Marriott organization for safe, clean and pleasant accommodations. My room rate was $79 so the value equation was right up there. I've paid twice that for worse accommodations. Parking was easy and inexpensive ($10-12/night). Check-in was easy. The only service errors: (1) I needed to break a $20 to tip the parking attendant/bell man for parking my car and helping with bags. Went to the bar for change because there was quite a line at the front desk. You would have thought I had asked for a unit of plasma when I asked for change -- "We cannot possibly give you change," was the reply. Not typically Marriott at all. (2) When i went to the front desk to get change, there was only one person on the desk trying to check in 3 different parties. The lone desk manager was doing the best he could to take care of everyone quickly and, fortunately, he looked at me and asked the other guests if they wouldn't mind if he could give me change which was a great gesture. At night, Marriott sometimes leaves one person to handle too many tasks at the same time so you have to be patient. Other than that, the rest of the entire stay was fine. There's nothing open within a couple of blocks for food at night so room service is about the only option and it was fine. Good food and service. This hotel is located in the heart of downtown and it's pretty much abandoned at night. The room was spotless with one of those wonderful Marriott beds and lovely linen. Bath was spacious and clean with plenty of towels and toiletries. Concierge lounge was one of the better ones -- at night it was laid out with snacks like cheese and crackers, cookies, brownies, and sodas, cold water, etc., plus an honor bar. The lounge attendant was the best. He was welcoming as I entered the lounge and made sure I knew where everything was. It was pretty busy in there, around 8:00 p.m., so people were enjoying themselves. The next morning, the lounge had an adequate continental breakfast laid out and plenty of good coffee. Again, good service.

The nice thing about Marriott properties, and this one in particular, is that you can always count on decent treatment, clean rooms, and safety. Jackson Marriott lives up to that. A couple of service flaws didn't change my view at all -- it happens all the time no matter where you stay. I have recurring business in Jackson so I will always plan on staying here.

When I checked out, the doorman gave me excellent directions for my destination and bid me a kind farewell. Love that Southern hospitality -- very genuine and sincere. These are some fine folks who know how the hospitality business.

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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boston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2009

This hotel is probably the worst Marriott that I've ever stayed at! The room/hallway is smelly and one of the elevator made jerking motion whiles it is going down?!?!?!? Informed the staff about it but it was not fixed whiles we were there and both escalators are NON-RUNNING (what is the point of having them there?)
There are odd looking characters hanging out the lobby bar and one of them was trying to hustle my friend and the foods is so bad that we couldn't even finish our meals!!!
The rooms are old (a makeover is badly needed) but the housekeeping staffs did a good job cleaning rooms. BTW, the wireless internet connection is slowwwwwwwwwwwww and there is no complimentary internet in the lobby!
I would not recommend this hotel to anyone!

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jackson Marriott

Address: 200 E Amite Street, Jackson, MS 39201
Location: United States > Mississippi > Jackson
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#5 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jackson Marriott 3.5*
Number of rooms: 303
Reservation Options:
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Also Known As:
Jackson Marriott Hotel Jackson
Marriott Jackson

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